Team Manager - Chester

  • by Solid Recruit
  • Location Chester, Cheshire, UK
  • Salary £20,000 - £22,000 / year
  • 7 days ago
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Job Description:

Quartly bonus-£850 each time. Due to team targets.

Team Manager split into two roles.

Sales drive-make sure your team are converting these leads.

Training side-where you help develop each team member. 1 2 1s-have a personable approcah to helping your team develop.

Need someone with a drive and likes to work with people.

Open to all sectors.

 

 

Our busy call centre is responsible for taking incoming enquiries from customers considering booking a holiday, and it is the responsibility of our Travel Experts to convert each enquiry into a booking.

The role of Reservations Team Manager involves motivating, developing and driving a team of Reservation experts to deliver the highest levels of conversion, quality and customer service and support. This role is also responsible for managing and delivering the highest performance of shifts within the Operations Department

This role leads and motivates a team of people to succeed, ensuring that your direct team (along with the Operations department) are driven to exceed their targets, deliver outstanding customer service, exceptional quality and are a results-driven environment. 

The Reservations Team Leader must have credible knowledge of managing people, driving change, have a proven track record in improving results alongside delivering outstanding customer service and quality

 

About You

You will have previous experience of working in a managerial role, with a proven track record of guiding your team to achieving results whilst successfully managing change. Strong coaching and a track record of driving high performance are crucial. 

You will have the people skills to motivate and lead a team, and a proactive approach to identifying and resolving problems and issues. You will work well in a busy environment and be flexible and adaptable to change. 

Knowledge of general HR practices, and experience of working in a call centre, would be beneficial, but are not essential. 


We're a fast-paced, exciting company to work for, but haven't forgotten our roots from our founding days at a kitchen table. 

Although we work hard, we also believe in rewarding that hard work. In addition to salaries, we offer a generous benefits package including:

  • 28 days holiday (including bank holidays)
  • Annual bonus scheme 
  • Staff pension 
  • Private Medical
  • Death in Service payment
  • Subsidised parking pass
  • Enhanced maternity and paternity pay
  • Long service awards - cash payments and increases in holiday allowances
  • Staff discount on cottage holidays
  • Free worldwide travel insurance (including family members)
  • Wellness extras, including free annual flu jabs, reflexology sessions and free fruit supplied in the office

 

This role will be offered on on a shift rota basis, which will include some weekend work.  Our teams operate from 9am - 10pm, 7 days a week. 

Weekends-2 a month

2 late shifts a week.

 

 

Benefits

Pension, Other

Key skills

Managing people, driving change, improving results-evidence that supports this.
  • Job Type Permanent, Full Time
  • Additional Salary Info Excellent Benefits / Quarterly Bonus
  • Work Authorisation United Kingdom
  • Industry Sector Travel, Leisure, Tourism
  • Years Experience 1+ years

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