TIL v4 Service Desk Manager, Remote

Managing the current knowledge management practices as well as design new knowledge distribution policies and encourage use of the new practices
Analysing the effectiveness of the new knowledge management programs by observing its usage and evaluate its impact in terms of the organisational benefits
Interact with the staff members, unit managers and the clients. Act as a mediator to answer the queries of the clients and staff about the knowledge management products and practices
Utilise the knowledge base resources and design a training module for the staff and clients to help them access the knowledge management tools
Encourage the staff and workers to share knowledge effectively and efficiently
Report on Knowledge Management activity and use the data to initiate continual improvement to the processes and practices
Transform the ideas of management and implement appropriate solutions in the organisation

Requirements
Ability to maintain constructive work relationships with the employees of all the departments; seniors as well as juniors
Good understanding of, with experience operating within, an ITIL framework delivering services to a customer base
Previously fulfilled a similar role or operated within an established Knowledge Management framework
Innovative thinking, in terms of service quality and improvements
Experience in producing reports from data and trend analysis
Experience of using and/or managing Knowledge Management or ITSM toolsets
Understanding of Service Management Methodologies and best practices
Experience in coordinating meetings with both internal and external stakeholders
Excellent organisational, analytical and problem solving skills
Confidence communicate with internal and external stakeholders at all levels on a one-to-one or group basis
Good time management skills in order to meet customer SLA's

Start ASAP

Duration 3 months

Rate £450 per day outside IR35