Connecting Talent to opportunity

Connecting Talent to opportunity

Customer Coordinator


Job Description:

My leading engineering and manufacturing client is looking for a customer Coordinator to join their team based in Gillingham on a permanent. The customer coordinator will be the primary contact for the customer or several customers. Ensure good communication between the customer and manufacturing or material controllers to dispatch goods on time and accurately. 


  • Management of several External Customers
  • Receiving and reviewing schedules from the customer
  • Loading of EDI schedules from the customers and producing comparison reports.
  • Produce the picklists for the warehouse.
  • Arrange and prioritise outgoing shipments, Sea/Air/Other with the customers freight company or our own.
  • Chasing Manufacturing or the Material Controllers to reduce Arrears/Backorders
  • Liaise with Component stores and Warehouse personnel to understand any delays or lead times of Product being made available.
  • Produce recovery plans to the customer where Manufacturing output/Supplier deliveries are not satisfactory.

Update daily reports on sales/inventory and goods inwards receiving.



  • Lean Manufacturing/ material movement awareness.
  • Production Control Experience


  • Advanced Excel skills
  • Good proficiency of AS400 and/or SAP and/or Business Objects.
  • Knowledge of AS400 File Transfers



  • Degree in Business Administration or Business Management, or equivalent
  • Mechanical engineering apprenticeship


  • Team player
  • Flexible and adaptable approach
  • Excellent communication and interpersonal skills
  • Good organisational skills, including attention to detail
  • Self-motivated and have a strong and flexible attitude towards work
  • Ability to work under pressure and to deadlines when required
  • The ability to prioritise and organise own workload

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