Connecting Talent to opportunity

Connecting Talent to opportunity

Information and Support Officer


Job Description:

Based in Pontypool and the rate is £9.50ph PAYE   


This is a full time temporary role.    


Employer Reference:             432364


Our client is looking for an Information and Support Officer. To provide a frontline public facing national service, available universally at no cost to service users. The successful candidate will be responsible for answering enquiries by phone, live web chat, social media, and email. They will answer enquiries from people with a terminal illness (from pre-diagnosis to end of life) or their family members, carers and friends, providing a listening ear, support and information. Support Line Officers are not counsellors and not medically trained, but you will be working alongside experienced palliative care nurses who can support with specific enquiries as needed.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.


All our roles may be subject to pre-employment checks including references so please be prepared.


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