Connecting Talent to opportunity

Connecting Talent to opportunity

Deputy Director - (CCG) Enterprise Portfolio Office Lead


Job Description:

This is an exciting opportunity to join a newly formed team and be at the heart of delivering the ambitious change agenda for both HMRC and CCG, leading a growing professional community of change practitioners.

Customer Compliance ensures that HMRC successfully collects the full and correct amount of money due from tax payers, investigates offences against the tax system and takes action to identify and mitigate potential threats. CCG is the largest business group in HMRC, with over 22,000 people working in this area.

Over the last year we’ve had to respond to unprecedented challenges and demands and have done so in a truly flexible and impressive way across all of our work. Over the next few years we will focus on three big areas of work – how we treat each other, how we treat our customers, and how we do compliance. Transformation and successfully landing change is key to delivering our vision.

If you are up for your next challenge and are interested in joining our team, then we look forward to hearing from you. Job description The Transformation Directorate was established in November 2019. We are responsible for driving benefits focused, transformational change within CCG, delivering both CCG and HMRC strategic objectives. 

Our vision is for the Transformation Directorate to be recognised as leading and delivering best practice change and transformation across CCG and HMRC.

Our ambition is for all business areas, teams and people impacted by change to be ready to successfully adopt and utilise new capabilities and ways of working whilst maintaining service levels and, by doing so, ensure that CCG is fit for the future.

We work closely with CCG and HMRC stakeholders to ensure there are clear links and alignment across all our activities.

Reporting to the Director of Transformation, the Enterprise Portfolio Office Lead is accountable for portfolio management across Customer Compliance Group (CCG) change activity, integrating it into HMRCs corporate portfolio function.

This includes the implementation and sharing of best practice within CCG, in line with HMRC Transformation Group, and the Project Delivery Capability Framework (PDCF).

The CCG EPO Lead will manage overall portfolio reporting activity, with accountability for accuracy and quality of insights produced, is responsible for intervening where risks are identified, and is ultimately accountable for delivering remediation plans across all programmes, acting as a significant risk-management line of defence to all CCG transformation activity.

Responsibilities • Provide visible and effective leadership of an expert team to drive excellence in the following capabilities:
- Portfolio Performance (Prioritisation, Risk, Reporting, Resourcing)
- Investment Management
- Quality Assurance Management
- Business Case
- Benefits Management

• Use their experience and leadership capabilities to champion the use of best practice standards and processes.

• Develop and agree budgets for projects and/or programmes and forecast actual costs against them, instilling a rigorous approach to financial management including focus on Value for Money (VfM).
• Develop effective portfolio control frameworks and strategies, including Risk and Issue management.

• Establish and maintain governance arrangements, in line with HMRCs standards, for the delivery of the portfolio, and implement robust protocols to change the scope of projects and/or Programmes.

• Ensure continuous improvement of portfolio management processes and standards within CCG.

To assist the Transformation Director in leading and maintaining the CCG Transformation Portfolio, the Lead will also:

• Provide expert support to specific CCG priority programme PMOs to provide expert direction and must be able to deploy at pace to resolve and unblock challenges where they pose a risk to delivery (via technical expertise).
• Assist in ongoing activities to refine the scope of the portfolio and prioritise work on an ongoing basis.

To manage the CCG EPO, the Lead will:
• Be accountable for ensuring accurate reporting to agreed time, cost, and quality across the portfolio.
• Lead and line manage the EPO teams <20 experts (managing a blend of HMRC internal and externally contracted workers).
• Work with the PPM and Change Leads to continually reassess Portfolio priorities based on benefits/disbenefits and VfM.
• Quality assure the work of the core team to ensure that the EPO is operating effectively and efficiently to the highest possible standards.
• Identify and design specific Portfolio improvement plans to address long-standing and/or critical ‘hot spots’ for successful delivery of Portfolio benefits.

Key Criteria:
• Significant complex EPO/PMO management experience.
• Programme and Project Management (PPM) and Change Management experience.
• Heightened Interpersonal skills (empathy, active listening & conflict management).
• Excellent relationship building & collaboration with and through others cross functionally.
• Influential at all levels of seniority within the business and deemed as highly credible for broad operational understanding.
• Financial and commercial acumen – ability to decipher financial statements and the ability to recognise how different strategies will impact VfM and budget.
• Previous experience of managing £multi-million budgets.
• Flexible and adaptable; able to work in ambiguous situations.
• Previous experience of supporting the development of strategic prioritisation and implementation in both a macro and micro environment.

Essential Qualifications:
A recognised Professional PD, PPM or Change Management Qualification is essential, for example:

• Managing Successful Programmes (MSP) Practitioner.
• APM Practitioner Qualification (APMPQ).
• Full Member of APM (MAPM).
• APM Registered Project Professional (RPP).
• PRINCE2 Practitioner.
• Prosci Practitioner.

Other professional experience and qualifications:
• Good knowledge and exposure to the IT lifecycle is advantageous, including Waterfall and Agile approaches.
• Preferably a member of the Change Management Institute (CMI).