International Cruise Sales Consultant based Wimbledon (Italian speaking)
Salary OTE £41K (basic + generous uncapped commission + bonus)
Due to our recent, and ongoing, phenomenal growth we're looking for cruise holiday sales consultants who offer excellent customer service and excel in a busy sales environment.
Our team is expertly supported by an experienced after-sales team to allow the sales team to focus solely on taking hot enquiries as quickly and effectively as possible.
Summary of the role:
To sell worldwide cruises to new and existing customers from the Italian market, maximising opportunities to up sell products and providing first class customer service through excellent cruise line, ship and destination knowledge. Inbound calls only.
Achieve daily revenue and monthly commission targets (as agreed) to realise your individual and team targets
Have excellent, up to date knowledge of destinations, cruise lines and ships
Maintain awareness of latest cruise line and company offers and promotions
Meet all agreed conversion, new lead and data capture targets to maximise sales opportunities
Maintain call back calendar to ensure all customer call back expectations are met or exceeded and follow/maintain daily lead management report
Manage discounts to a minimum and upsell/add value to maximise commission on each booking
Follow agreed structure for all calls to ensure control of the call
Complete any other tasks required by the department from time to time to cover holidays/sickness
This is an international role, therefore applicants should be fluent in Italian
Previous sales experience (travel/cruise industry or call centre is essential)
Able to build customer rapport and confidence and close the sale
Enthusiastic, dedicated, flexible, focused and willing to go the extra mile to get the job done
Customer focused with a passion for helping clients and delivering excellent customer service
Excellent IT and system knowledge, able to use efficiently and effectively, maintaining high levels of data capture
The role is a flexible work pattern worked over a 40 hour week, Monday to Sunday.