Remote / home working. (Sept 2021 start). Due to further expansion, this award-winning contact centre systems vendor seeks an experienced projects engineer with skills combining IT and telephony / voice to join their growing Professional Services team.
Key words: Contact Centre, IT & Telephony: MS Server, networks, firewalls, SQL, SSL certificates, HTTPS, VOIP, SIP, ITIL.
IT / Telecoms Professional Services Engineer – The role:
Working closely with others in the team (collaborating with MS Teams and other apps) and internal and external departments (Client Support, Engineering, third-parties, and your technical counterparts client-side) this role will see you:
Deploying complex applications plus remote configuration and general projects / professional service duties.
Go-live support for implementations, together with associated documentation work
With strong customer interaction skills, you must have come from a similar technical installations / projects support role, combining ‘IT’ (strong window server) with telco /voice / perhaps UC (unified communications) experience:
- MS Server-based networking – physical & cloud – infrastructure installation, configuration and support
- Experience of SQL and SSL certificates
- Remote access via VPNs
- Telephony, especially SIP and VOIP (SIP Analysis using Wireshark useful)
- Contact Centre experience useful
- ITIL and GDPR knowledge useful
The learning curve for the product set is lengthy (6-12mths+) to become competent across the various platforms, so this role will be attractive to people who really wish to develop themselves across the technologies listed above.
Travel is limited (the team have adapted to provide the same service but 99% remotely; i.e. perhaps 1 client visit every few months) and this would be fully reimbursed.
This is a fantastic opportunity to join a company that fosters growth and in particular a team that offers an exciting and collaborative environment to work in. Package to £35k (£32k salary and £3k travel allowance). Job offer subject to security background checks. Services advertised by Dupen are those of an Agency.
Permanent, Full Time
Additional Salary Info
To £35000 package, refer advert
- Industry Sector IT & Internet