Connecting Talent to opportunity

Connecting Talent to opportunity

Field Service Engineer

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Job Description:

We are a global medical technology company specialising in the design, development, manufacture and installation of automated solutions. Due to continued growth, we have an exciting opportunity for a Field Service Engineer / Commissioning Engineer to join our highly motivated team.

 

The Field Based Service Engineer will work as part of a team of engineers installing and executing preventive and corrective actions across our product range in NHS and private microbiology labs.  This will include Total Lab Automation, Blood Culture & Molecular Instruments.

 

Main responsibilities will include:

 

  • Commissioning & installation of instruments to agreed timescales and product specifications.
  • Carry out preventive maintenance to agreed schedules and quality standards.
  • Independently complete corrective actions of instruments whilst remaining fully compliant, by adhering to manufacturer’s guidelines and company procedures.
  • Ensure excellent customer experience and high Net Promoter Scores by contributing to the team vision of short response times and high uptime of instruments in order to meet SLA’s.
  • Produce timely, detailed and accurate service reports via an IPad based App.
  • Manage consignment and car stock inventory optimally to achieve accuracy and accurate stock levels.
  • Form strong positive relationships with your internal & external customers.

 

About you

 

The successful candidate will have an electro-mechanical/electronic engineering background with good fault-finding skills and a working knowledge of IT/Networks. 

You will be a strong communicator with excellent customer service. You will be flexible in your approach to work to deliver solutions to our customers.  A Growth mind-set is essential as is “a can-do attitude” operating within a servant leadership model.

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