Order Management Associate fluent German

Responsibilities

• • The primary role of the O2C Order Management Associate is to support the accurate, efficient and compliant customer order processing for customers across the company business
  • Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience
  • Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to Analyst team where applicable.
  • Review key metrics & communicate to stakeholders to ensure KPI's are being met
  • Support global/regional O2C projects with influence on accurate, efficient & compliant order processing
  • Support the overall O2C Order Management team by demonstrating flexibility in providing cover for team members and training of new team members
  • Be seen as a “go-to” information resource for O2C Order Management processing and related queries

Basic Qualifications

• • Fluency in English & German language
  • Demonstrate a strong compliance-oriented mindset & help to build a strong compliance culture
  • Familiarise with all applicable process documentation & training materials to ensure you operate in a fully compliant manner
  • Operational awareness of all applicable Sox & Operational controls for your area

• • Actively work with the core team members, internal customers/business partners, and LSP team members to build effective working relationships
  • Demonstrate excellence in all interactions with our GBS internal customers & business partners
  • Focus on measuring & improving our customer’s experience with the GBS
  • Build and maintain a strong knowledge of company’s product lines within the market
  • Demonstrate a strong improvement oriented approach & help to build a strong Continuous Improvement culture
  • Actively work with the core team members & Global O2C team to drive improvements for processes