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Connecting Talent to opportunity

Order Management fluent German

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Job Description:

Order Management Associate fluent German

 

Responsibilities

    • The primary role of the O2C Order Management Associate is to support the accurate, efficient and compliant customer order processing for customers across the company business
    • Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience
    • Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to Analyst team where applicable.
    • Review key metrics & communicate to stakeholders to ensure KPI's are being met
    • Support global/regional O2C projects with influence on accurate, efficient & compliant order processing
    • Support the overall O2C Order Management team by demonstrating flexibility in providing cover for team members and training of new team members
    • Be seen as a “go-to” information resource for O2C Order Management processing and related queries

 

Basic Qualifications

    • Fluency in English & German language
    • Demonstrate a strong compliance-oriented mindset & help to build a strong compliance culture
    • Familiarise with all applicable process documentation & training materials to ensure you operate in a fully compliant manner
    • Operational awareness of all applicable Sox & Operational controls for your area

 

    • Actively work with the core team members, internal customers/business partners, and LSP team members to build effective working relationships
    • Demonstrate excellence in all interactions with our GBS internal customers & business partners
    • Focus on measuring & improving our customer’s experience with the GBS
    • Build and maintain a strong knowledge of company’s product lines within the market
    • Demonstrate a strong improvement oriented approach & help to build a strong Continuous Improvement culture
    • Actively work with the core team members & Global O2C team to drive improvements for processes

 

 

  • Job Type

    Contract, Full Time

  • Work Authorisation

    United Kingdom

  • Industry Sector Transport, Logistics
  • Years Experience

    Less than 1 year

  • Career Level

    Entry Level

  • Educational level

    'A' level/Higher or equivalent

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