Customer Care Co-ordinator Ealing

  • by Apple Resourcing
  • Location West London, UK
  • Salary £25,000 / year
  • 90 days ago
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Job Description:

Our key client a well known PLC based in West London are currently looking to recruit on a permanent level  Customer Care Co-ordinator working within their Regeneration South Division

Your Role
You will provide a prompt, courteous and efficient defect reporting service to purchasers and clients. Receiving Intermediate defects instructions from Purchasers/Employers/Employer’s Agents you will be responsible for the accurate allocation of all defect notices to the relevant trade

Additionally you will be recording the progress of all Intermediate defects accurately, notifying Employer/Employer’s Agent when completed. You will be required to create spreadsheets for recording relevant details of each contract which you will receive defects lists, record on DLP spreadsheets and allocate work applicable to the relevant trade

Your role also includes maintaining hard copy files for each Contract and Private Sale unit maintaining and building files for DLP lists including correspondence to and from subcontractors occupiers satisfaction sheets and Certificates of Making Good defects complete weekly material receipt logs monthly labour attendance sheets and departmental invoices candidate requirements good written spoken communication skills excellent organisational skills computer literate with ability to adapt to new systems ability to liaise with customers direct on problematic issues

Candidate Requirements as a Customer Care Coordinator: Must have experience in and worked with a Housing Association or a Construction Company 

Terms Offered
My client offers a salary of up to £25,000 pa
Departmental bonus paid annually 10% of salary based on company targets plus Pension and other lifestyle benefits.

If you wish to apply or discuss this position in more detail please call us on 01277 699778 or email your latest CV to

  • Job Type Permanent, Full Time
  • Additional Salary Info Departmental bonus paid annually 10% of salary based on company targets plus Pension and other lifestyle benefits.
  • Work Authorisation No
  • Industry Sector Customer Services
  • Years Experience 1+ years
  • Career Level Experienced (Non-Manager)
  • Educational level Secondary School or equivalent