Connecting Talent to opportunity

Connecting Talent to opportunity

EU Warranty & Technical Support Engineer (Electrical)

Expired

Job Description:

EU Warranty & Technical Support Engineer
Brighton
£45,000 - £50,000 DOE + 25 days holiday + BUPA Health Care + Life Insurance + Discounted Gym Membership

My client is an engineering manufacturer seeking an experienced EU Warranty & Technical Support Engineer to work in the aftersales department providing technical support and managing warranty cases, this is due to continued growth and expansion across the company. 


Main duties for the role will be:

 

  • Responding to technical enquiries from the service network and end users in a timely manner with appropriate information and guidance.
  • Manage warranty cases in order to provide customers with a solution to any problems that might arise, with the minimum amount of effort and inconvenience.
  • Develop product training sessions and deliver sessions at CPT facilities and partner locations across the world.
  • Analysing aftersales data to generate reports that clearly define and communicate issues to other business functions.
  • Working collaboratively with other areas of the business and partner organisations to provide technical solutions, in a timely manner to integrate CPT products into vessel projects.
  • Update existing and author new technical documents to support CPT products.
  • Be available to Provide 24/7 'On call' support when rotated on duty.
  • Analysis of root cause issues to identify opportunities to enhance quality whilst reducing claims & repairs.
  • Participate in technical reviews regarding Diagnostic equipment, tooling systems and operational equipment.

Skills & Experience needed to be the successful EU Warranty & Technical Support Engineer:

 

  • Have strong IT skills - proficient in the use of Microsoft office programs and have experience of PC based Control System Diagnostic applications.
  • A motivated team player who can manage time and prioritise workload to deliver objectives
  • Strong electrical / electronic experience within an engineering / technical environment 
  • Methodical approach to fault diagnosis.
  • Ability to be able to analyse data to make evidence-based decisions to the best course of action.
  • Ability to follow complex procedures in a safe and accurate manner.


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  • Job Type

    Permanent, Full Time

  • Work Authorisation

    No

  • Industry Sector Manufacturing