Desktop Technician

  • by Teqniq
  • Location Portsmouth, Hampshire, UK
  • Salary £14.80 / hour
  • 14 days ago
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Job Description:

Full-time contract role to start ASAP until 26-01-18 with a possible extension.

What is the role? 
 
Reporting to the Service Desk Team Leader, you will work as part of a team providing first and second line support to users based at various locations. You will be responsible for supporting desktop devices.  
 
You will receive, resolve and record requests for support. 
 
Your priority will be to deliver an exceptional end to end service to our customers. 
 
You will have skills/knowledge in the following areas:
  • Customer Support
  • Microsoft Operating Systems (Windows 7,  Windows 8.1 and Windows 10)
  • Microsoft office 2010 and 2013
  • Hardware and software installation
  • Hardware repair and/or support
  • Application Support 
  • Desktop Support – 1st & 2nd line
  • Windows Administration
  • A+ Certification or equivalent knowledge
  • A relevant Microsoft Certification or equivalent experience 
  • Report writing and record keeping
  • Systems Administration
  • Configuration Management
  • Problem Management
  • Basic knowledge of Networking principles 
  • Experience in using App-V 4.6 and System Centre Configuration Manager (SCCM)
  • Job Type Contract, Full Time
  • Work Authorisation No
  • Industry Sector IT & Internet

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