Service Desk Engineer - Milton Keynes

  • by Solid Recruit
  • Location Milton Keynes, Buckinghamshire, UK
  • Salary £25,000 - £29,000 / year
  • 85 days ago
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Job Description:

Non-negotiable experience:

  • VMWare
  • Hyper-V
  • Exchange all blends and Windows Server 2008, 2012.

Team: a very lively and sociable environment, so the culture fit will be crucial. Team set up would vary depending on where they will come in, but this will be discussed during interviews.

Interview process: As detailed below. Ready to interview ASAP. There will also be an initial screening chat - approx 10-15 minute to explain the company culture fit, plans, and ambitions - so all in all 4 stages of interview




You will be a Service Desk Engineer on one of our Service Desks supporting some of our key clients. The service desks are managed by the Service Delivery Director in Milton Keynes.

Troubleshooting challenging queries and experience of IT managed services environment are key skills for you to have and becoming a successful candidate.

As a customer focused business, our customers like solutions in a reliable timely manner. You will take problem ownership with clear, concise, customer communication whilst managing expectations. For this you will have:

  • Two or more year’s commercial experience working for an MSP supporting SME's;
  • Understanding of and working within the ITIL framework;
  • Excellent customer service skills;
  • Familiar with working to SLA’s & KPI’s to meet customer requirements;
  • An MCP/MCSE/MCITP/MCSA qualification would be highly desirable.

Technical Skill-set:

Windows Server Technologies, Exchange 2010 + and Small Business Server (SBS):

  • Install, configure and troubleshoot issues.

Active Directory:

  • Configure sites and services, resolve issues.

Hardware Server Management:

  • Upgrade, both hardware and firmware. Raid configurations, iLO.


  • Running through the DNS structure to ensure domain entries exist for DC’s, moving external DNS services around to different IP’s when internet changes.

Network Infrastructure Backup software:

  • Install and configure.


  • Office 365
  • VMware

Employee Benefits

As a services business, we don’t have a product to sell. The key to our success is the service that is delivered and therefore the people that deliver it. We are proud to be an ‘Investors in People’ company.The benefits that we offer are –

  • An industry matching salary
  • Contributory pension scheme – Up to 1%
  • A tailored professional and personal development plan
  • Receive up to 10 days training per annum, relevant to your position
  • Employee share ownership scheme – This rewards long standing employee’s with a long term incentive, this adds to the excellent customer service for our customers.
  • We know there’s more to life than work – that’s why when you join us you’ll get your pick of our amazing company perks. That includes phone insurance, tastecards, and great price cinema tickets, plus loads more. Find out more about all our employee rewards here: Perkbox
  • Sometimes, we can face issues that not only affect our quality of life, but the quality of our work too. Support is just a phone call away with this valuable employee service that we offer called EASE from Westfield Health.
  • Cycle2Work Scheme
  • Childcare voucher scheme
  • Computer and telephony salary sacrifices
  • Take part in our regular events and activities outside of work.


Parking, Gym Membership, Childcare Vouchers

Key skills

VMWare, Hyper-V, Exchange all blends and Windows Server 2008, 2012.

Job Type: Full-time

Salary: £25,000.00 to £29,000.00 /year

  • Job Type Permanent, Full Time
  • Additional Salary Info Excellent Benefits
  • Work Authorisation United Kingdom
  • Industry Sector IT & Internet
  • Years Experience 1+ years