2nd Line Support

  • by 83Zero
  • Location London, UK
  • Salary £26,000 - £30,000 / year
  • 77 days ago
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Job Description:

2nd Line Support

Our client a large retail company are looking for a 2nd Line Support Engineer to join their team on a permanent basis, you will be based in their head office in London.


  • Providing second and third line support, comprising configuration and implementation, for all company data and voice networks including cabling infrastructure
  • Install and removal of server stock from main network as and when required
  • Network Administration
  • Diagnosis and fix of hardware related issue


    Microsoft Windows 7 and 10

  • MOS management and configuration
  • Image Management and PC Imaging
  • Image management and updating as required
  • Patch Management and version upgrade control
  • Proactive maintenance planning
  • VPN Connectivity management and optimization


  • Qualified MAC OS management and configuration
  • Experience with Mac OS Active Directory binding utilizing Centrify or similar solution


  • Apple iPhone and iPad configuration
  • Standard IOS application control processes
  • Usage of Mobile Device Management Solutions including remote app deployment

  Microsoft Active Directory Administration

  • Create & disable accounts
  • Add profiles and manage groups
  • Experience with basic network diagnostic tools – Ping, ipconfig, trace route, net stat etc.
  • Understanding of network addressing classes, both private and public
  • Understanding of the OSI model
  • Familiar with basic Cisco iOS commands

  Network Management

  • Excellent knowledge of LAN s,WAN server for Windows & TCP/IP Networking Protocols, including DNS, DHCP, HTTP, SMTP, and FTP
  • Has an understanding of subnetting
  • Exposure of routing protocols such as EIGRP and BGP
  • Ideally has experience with MPLS networks

Retail experience is ideal

If you are interested in this fantastic opportunity please do send your CV to Sophieellis@83zero.com

  • Job Type Permanent, Full Time
  • Work Authorisation United Kingdom
  • Industry Sector IT & Internet
  • Years Experience 2+ years
  • Career Level Experienced (Non-Manager)
  • Educational level Professional