Customer Service Executive

  • by Work Advisor
  • Location Chester, Cheshire, UK
  • Salary not disclosed
  • 9 days ago
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Job Description:

Our client has been inspiring people to run their own travel businesses since 1992 and now has over 350 members and they are now recruiting for a Customer Service Executive, based in Sandycroft (Deeside). To offer and provide operational support to bookings affected by an in resort query or an administrative change in line with business timescales and best practice

 Job Accountabilities: 

Pre Travel Tasks

  • Action over bookings notifications and acceptances
  • Action agent/supplier/colleague enquiries efficiently
  • Update the in-house system with any land/building works or changes to transfers (errata)

 

Post Travel Tasks

  • Investigate and offer solutions to all on resort enquiries

Service

  • Delivery first class customer service
  • Investigate all involuntary changes made by Suppliers and ensure information is correct
  • Communicate clearly, effectively and consistently with all internal and external partners

 

Process

  • Follow business guidelines/processes to protect revenue and customer/agent experience
  • Suggest improvements to business systems and processes
  • Following business timescales and departmental process

 

Finance

  • Record all financial activity and issues relating to loss, compensations, amendments and reclaims on in-house systems and loss/error matrix
  • Investigate and resolve escalated finance queries
  • Record all credit card/compensation/refund transactions in accordance with departmental process

 

Team Work

  • Encourage and motivate work colleagues to achieve personal and team targets
  • Offer direction and support to colleagues
  • Feedback to your Senior/Head of Operations any issues in a timely manner

    Other Tasks

  • Emergency Reports and administrative support
  • Escalate any issue that prevents you from meeting the business timescales set
  • Any other task, project or responsibility as directed by the business or the Head of Operations

 

Qualifications, Skills & Experience:

 

  • Previous experience Customer Service or Complaints handling experience
  • Previous experience call centre experience
  • Strong written and verbal communication skills
  • Good understanding of operational processes
  • Keen eye for detail
  • Positive, confident and enthusiastic
  • Travel Experience (advantageous)
  • PC literate
  • Job Type Permanent, Full Time
  • Work Authorisation United Kingdom
  • Industry Sector Customer Services
  • Years Experience Less than 1 year
  • Career Level Entry Level
  • Educational level 'A' level/Higher or equivalent

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