Job Title: Customer Services Coordinator 

Location: Maidenhead, Berkshire 

Salary: £25,000 to £30,000 per annum 

We are partnered with a global business that deal with leading light technology within wireless equipment and telecommunications. We are actively seeking to link a talented and successful Customer Services Coordinator who will be responsible for taking full ownership of overseeing and updating customers with high value orders. 

This role is a vital piece of the companies puzzle, so it is vital for them that you are prepared to work in a busy, fast paced environment as well as having excellent skills in the following;

• Progress Chasing 
• Ability to liaise with multiple departments at any one time 
• Consistent with updating and feeding back to internal and external customers in both verbal and written form
• Building rapport with clients 
• Ensure that the clients expectations are managed effectively & any last minute changes are correctly communicated. 

As Account Executive your main responsibilities will involve but not limited to:

• Management of customer orders/contracts from receipt to dispatch
• To communicate with all departments 
• Communication to customer and sales as to the project status
• To manage all changes to build plan including liaison with the customer
• To receive contact from the customer and to expedite and resolve any queries. Emails to be acknowledged within 24hours.
• Provide feedback to sales account managers
• Support sales with new bids advising expected lead time
• Weekly customer meetings to provide updates
• Liaise with Finance team in regards to prepayments and credit holds
• Provide support in process improvement/best working practices

** Due to the nature of the company and the work they do, you will be required to be Security Cleared and have 5 years of UK work history**

If you wish to apply for the role, please ensure you submit your most recent version of your CV.