Connecting Talent to opportunity

Connecting Talent to opportunity

Customer Services Coordinator

Expired

Job Description:

Job Title: Customer Services Coordinator 

Location: Maidenhead, Berkshire 

Salary: £25,000 to £30,000 per annum 

We are partnered with a global business that deal with leading light technology within wireless equipment and telecommunications. We are actively seeking to link a talented and successful Customer Services Coordinator who will be responsible for taking full ownership of overseeing and updating customers with high value orders. 

This role is a vital piece of the companies puzzle, so it is vital for them that you are prepared to work in a busy, fast paced environment as well as having excellent skills in the following;

  • Progress Chasing 
  • Ability to liaise with multiple departments at any one time 
  • Consistent with updating and feeding back to internal and external customers in both verbal and written form
  • Building rapport with clients 
  • Ensure that the clients expectations are managed effectively & any last minute changes are correctly communicated. 

As Account Executive your main responsibilities will involve but not limited to:

  • Management of customer orders/contracts from receipt to dispatch
  • To communicate with all departments 
  • Communication to customer and sales as to the project status
  • To manage all changes to build plan including liaison with the customer
  • To receive contact from the customer and to expedite and resolve any queries. Emails to be acknowledged within 24hours.
  • Provide feedback to sales account managers
  • Support sales with new bids advising expected lead time
  • Weekly customer meetings to provide updates
  • Liaise with Finance team in regards to prepayments and credit holds
  • Provide support in process improvement/best working practices

** Due to the nature of the company and the work they do, you will be required to be Security Cleared and have 5 years of UK work history**

 

If you wish to apply for the role, please ensure you submit your most recent version of your CV.

  • Job Type

    Permanent, Full Time

  • Additional Salary Info

    + Company Benefits

  • Work Authorisation

    United Kingdom

  • Industry Sector Engineering, Utilities
  • Years Experience

    2+ years

  • Career Level

    Entry Level

  • Educational level

    Secondary School or equivalent

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