We need a talented Helpdesk Support Analyst for this North London based organisation.

You will be taking 1st Line Helpdesk support calls from users and logging the incidents in their helpdesk application. You are responsible for resolving a large proportion of the helpdesk calls logged and where appropriate passing the calls on to the relevant technical support teams.

The right person for this Helpdesk Support job is likely to have a good mix of:

• Strong understanding of ITIL
• Good Customer Service skills
• Excellent telephone manner
• Microsoft Office applications
• Microsoft Windows Desktop Operating systems and applications.
• Good team player
• Experience of working on a Helpdesk

Shift work:

Helpdesk Support Analysts will be expected to work on a shift basis. Monday to Friday 8hrs and Saturday and Sunday 12hrs. The service desk runs 24hrs/day, 365days/year.

This is a role for someone looking to fast track their career into IT.

They are looking to interview candidates now with a view to an immediate start.