Connecting Talent to opportunity

Connecting Talent to opportunity

IT Field Service Analyst - London

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Job Description:

This role is paying up to 30k. 26 days holiday, share scheme, private medical and performance related bonus.

Ideally suited for an individual with Field Services or IT Service Desk experience, we will train and develop in the specific technologies required.

An eye for best practice, organisation and a passion for IT and client customer service is more important than specific technical specialism although you will need to demonstrate your experience in providing IT technical support.

Typical Workload

o Responsibility IT Service Desk tickets (Incidents, Problems, Service requests)

o Support for key business applications including email, telephone, web browsers, Microsoft OS and Hosted Desktop

o Technical/hardware support for laptops, tablets, smartphones, telephony, local servers, networks, cabling, printers and large office equipment including scanners, photocopiers, Video Conferencing facilities

o Problem resolution, root cause analysis, and continuous improvements for long term solution

o IT Asset Management for starters and leavers o User engagement to encourage best practice and effective use of all services and applications Occasional Duties

o Evaluating and recommending products suitable for the business

o Participating in projects as an SME, trial user or technical support

o Liaising with suppliers for onsite support and strategic projects

o Working with Field Services team to deliver larger projects

  • Job Type

    Permanent, Full Time

  • Work Authorisation

    No

  • Industry Sector Other

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