Senior Customer Access Officer needed in Woolwich £14.84ph PAYE - Reference:444198
This role will involve:
- To be responsible for the management and supervision of a team of Customer Service Officers ensuring that all the requirements relating to their supervision, recruitment, induction, training, development and discipline are met.
- To monitor the day-to-day workload of the Customer Service Officers, prioritise their workload and ensure that continuity of service is always provided.
- To supervise the delivery of initial advice to customers contacting the service, ensuring they are provided with accurate information and advice courteously and quickly and according to the client’s service standards
- To maintain an excellent knowledge and understanding of housing options, private sector options and advice, choice-based lettings and of related services available for customers, and to ensure that customers are correctly advised, signposted and assisted.
This is a full time role on a temporary contract basis.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.
Temporary, Full Time
- Industry Sector Property