This role is also available in the following locations: Edinburgh, Leeds, Newcastle-upon-Tyne and Worthing

Application closing date: 20th September 2021

 

Summary At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

If you want a digital career working on big projects that make a real difference to your customers and also plenty of opportunity to develop, be stretched and progress, then consider a move to HMRC digital.

We’re making HMRC services and information simpler, clearer and faster for individuals and businesses. To do that, we need interaction designers who will help us design end-to-end services based on user needs. Job description As a Senior Content Designer you’ll work alongside other user-centred design professionals and senior policy and process experts. Your role will be to design inclusive and accessible content that is part of end-to-end services across HMRC and government.

You’ll be a passionate advocate for clear, jargon-free content, and be persuasive and collaborative with a wide range of stakeholders. You will mentor and train other content designers, supporting the growth and development of the content design team.

Responsibilities As a Senior Content Designer you will:

• Line manage, support and mentor content designers - providing them with guidance, support, constructive feedback and design direction.

• Provide design leadership and hands-on content design for complex projects and portfolios of work.

• Use best practice and standards to write usable and accessible guidance, consistent with the rest of government and HMRC.

• Develop and feed into content strategies to inform end-to-end journeys.

• Work with user researchers to gain a deep understanding of user needs and how to meet them.

• Map user journeys and processes.

• Collaborate with a multidisciplinary team on large, complex services by facilitating the design process, participating in research activities, workshops and communicating design decisions to the team and stakeholders.

• Be an expert in content design; provide leadership, mentoring and coaching within the design community.

You will also be expected to:

• Establish fact check, peer review and critique processes within teams - and take the lead on delivering them.

• Actively participate in the HMRC and cross-government design communities, both digitally and face-to-face.

• Proactively seek new learning opportunities and look to continually improve by gaining feedback from your peers and the business.

• You will have a demonstrable passion for content design and be able to showcase this in an anonymised portfolio. You should also have proven experience in:

• Coaching and mentoring other content designers, growing skills, and providing constructive feedback on work.

Extensive experience of writing for the web, with proven ability to create content that is accessible and usable; including demonstrable experience in

• designing interactive content products like tools, calculators or transactional services

• developing content for online guidance or transactions

• analysis - being able to take existing content and identify gaps and overlaps

• working with style guidelines

• Solid understanding of user research methods and practice, with proven experience using metrics and user feedback to inform content design.

• Talking about your design decisions and approach to stakeholders of various levels, and convincing them that user needs and a user-centred approach are the right way to design content and guidance.

• Leading workshops and discussions to facilitate the design of guidance through collaboration with other professions.

You will have a demonstrable passion for content design and be able to showcase this in an anonymised portfolio. You should also have proven experience in:

• Coaching and mentoring other content designers, growing skills, and providing constructive feedback on work.

• Extensive experience of writing for the web, with proven ability to create content that is accessible and usable; including demonstrable experience in

• designing interactive content products like tools, calculators or transactional services

• developing content for online guidance or transactions

• analysis - being able to take existing content and identify gaps and overlaps

• working with style guidelines

• Solid understanding of user research methods and practice, with proven experience using metrics and user feedback to inform content design.

• Talking about your design decisions and approach to stakeholders of various levels, and convincing them that user needs and a user-centred approach are the right way to design content and guidance.

• Leading workshops and discussions to facilitate the design of guidance through collaboration with other professions.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Seeing the Big Picture
• Working Together

Benefits •Learning and development tailored to your role
•An environment with flexible working options
•A culture encouraging inclusion and diversity
•A Civil Service pension