Connecting Talent to opportunity

Connecting Talent to opportunity

Customer Service Adviser


Job Description:

Customer Service Adviser Based in Truro and the salary is £9.30ph PAYE  

This is a full time temporary role. 

Employer Reference: 5186061

This role will involve:

  • Deal with receipts of payments (for cash, cheques and card payments) and preparation of associated paperwork in an efficient and effective manner.
  • Deal with customer’s complaints in accordance with the client’s Corporate Complaints process, advise customers of the applicable procedures, proactively resolving complaints wherever possible and recording them as advised and escalate to Service Recovery team if required.
  • Contact customers to monitor satisfaction and quality control checks.
  • To resolve customer enquiries by telephone, electronically, post or face to face (including assisting with the filling in of the appropriate forms).
  • Receive requests, assess and establish the reason for the request, together with its urgency, and taking prompt, appropriate action in accordance with procedures and instructions for all services

Ideally candidates will have;

  • Proven experience of working within team providing an excellent standard of customer service
  • GCSE Level English and Mathematics (at Grade C or above) or equivalent
  • Working towards (or willing to) NVQ 3 Customer Care and ECDL qualification or equivalent
  • Operator in Windows based technology e.g. Web & telephone
  • Experienced in dealing with and defusing conflict
  • Ability to prioritise and work to deadlines

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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  • Job Type

    Contract, Full Time

  • Work Authorisation


  • Industry Sector Customer Services

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