An established and growing legal firm in Derby are  looking for passionate Customer Service Professionals to join their growing business. If you are a people person, with an empathetic nature and excellent communication skills  this could be the role for you.

Offering commission in addition to salary, in house training opportunities and the chance to grow and develop within the firm, this is a great role for an individual who is looking to take the next step in their career.

A growing legal firm in Derby City Centre are looking for a Customer Experience Executive to join a newly established project team. This is a great opportunity for someone looking for ongoing development opportunities, excellent staff training and real chances to grow within the business.

The ideal candidate will have experience of working in a fast paced, target driven, customer focused environment and will ideally have some knowledge of the legal sector or a strong professional services background.

Key Role and Responsibilities

·Establish relationships with all clients; new, existing and potential through regular contact

·Maintain the diaries of our Legal Advisors with new and amended client meetings

·Respond to all inbound calls from our clients in a timely and friendly manner

·Ensure that our database is maintained with accurate and up to date information

Required Key Skills and Attributes

·An effective communicator with the ability to listen, understand and advise

·Able to work in a large team environment whilst happy to also act on your own initiative

·Key attention to detail

·Passionate about delivering outstanding customer service

·Clear communication skills

·Empathy

·Persuasive

·Patient

·Confident in handling objections

In return, they offer a competitive salary, the chance to earn commission and excellent progression opportunities.