Senior Customer Service Advisor needed in Cambridge £15.00 ph  PAYE - Reference:5186357

This role will involve:

• Participate in a rota to cover the general reception desk, front service desks and telephone work stations, providing cover across the service centre as daily demand requires.
• To have expert knowledge of and experience with Council Tax, Housing Benefit and the Council Tax Reduction scheme.
• Record accurate and timely statistical information
• Actively recognises the need for customer confidentiality
• Liaise with all other sections and departments to ensure handover of actions as necessary
• To ensure that as many enquiries as possible are resolved appropriately and satisfactorily at the first point of contact in line with Customer Service Standards

This is a full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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