Service Desk Analyst needed in Portsmouth £12.50 ph PAYE - Reference:5186327

This role will involve:

• Manage a team queue as well as your own call queue using vFire helpdesk software.
• Act as the first point of contact for all queries and issues, primarily via telephone calls but also incidents raised through a self-service portal, email and face to face.
• Resolve calls at first point of contact.
• Troubleshoot a wide variety of problems and then identify and deliver practical solutions.
• Administer parts of the technical environment, including user account administration.
• Install and support a variety of software packages and hardware devices.
• Be required to cross-skill with 2nd line support colleagues.
• Create technical documentation and user guides.

Ideally candidates will have:

• Must have some current IT Service Desk Experience
• Using a Service Desk logging system.
• Active Directory / Windows administration.
• Microsoft Office – intermediate/advanced (2016 & O365)
• Windows 10 support
• Exchange Admin.
• Supporting users of software applications.
• Have experience of providing an excellent customer experience.
• Tenacity in pursuing resolution of difficult issues.
• Have experience of dealing with difficult people and challenging situations.
• Creating documentation in a clear and concise way and following best practice.

This is a full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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