Connecting Talent to opportunity

Connecting Talent to opportunity

Customer Services Champion

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Job Description:

Customer Services Champion needed in Taunton paying £12.20 per hr PAYE Ref:448767

This role is working full time hours on a temporary basis

This role will involve:

  • Act as the first point of contact support for customers via multiple channels (face to face, telephone, letter, email, portal)
  • Act as a channel shift champion, promoting customer enablement & self-serve, demonstrating and coaching the customer where needed
  • Signpost customers to information
  • Provide basic advice and problem solve enquiries based on readily available information or scripts
  • Collect customer intelligence to support service information & improvements
  • Maintain / update customer databases
  • Undertake customer surveys, campaign and commercial calls to support the corporate aims of the client

If you are interested in the role, please email your CV to [email protected] quoting the reference number.

All our roles may be subject to pre-employment checks including references so please be prepared

  • Job Type

    Temporary, Full Time

  • Work Authorisation

    No

  • Industry Sector Customer Services

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