Connecting Talent to opportunity

Connecting Talent to opportunity

Applications Support Analyst (IT)

Expired

Job Description:

Our client is a luxury brand company based in Dublin, Ireland. Within their Worldwide Logistic and Supply Chain Centre they are looking for an Applications Support Analyst, fluent in Italian & English.

Candidate profile:

  • Customer-oriented
  • Communication skills
  • Self-motivated
  • Problem-solving skills
  • High level of responsibility, taking ownership and awareness of business-criticality.
  • Ability to learn and develop on the job.
  • Ability to keep calm, confident and focused when working under pressure and time deadlines.
  • Ability to understand how complex application processes and integrations answer the business needs.

Qualifications:

  • Fluent in English (spoken and written)
  • Italian language would be an advantage
  • Experience with application support/project management/business analysis
  • Experience and/or knowledge of supply chain/logistics industry
  • Knowledge of main operational flows and procedures related to the applications
  • Knowledge of multiple Business Application modules, relevant to the supported processes
  • IT Applications (Office, etc.)
  • Experience with SAP ERP would be considered a plus

 Responsibilities:

  • Diagnosis/dispatching of request in case of malfunction of application and supervision of work assignment and service quality
  • User support about every kind of issue related to Functional/Reporting/Intranet Application
  • Delivery and quality of user application training
  • User test sessions
  • Perform functional tests
  • Contribute to system delivery and project closure
  • Suggest solutions/improvements of the Application to the relevant applications analysts
  • Prepare documentation, often with Key Users
  • Innovations/improvements of the support process and tools (also as project member)
  • Innovation of the support and knowledge sharing processes, procedures and tools
  • Follow and respect the established quality and procedural guidelines, once the implementation is live
  • Implement in co-operation with the SW vendors major/minor Software Changes in Local Systems
  • Selection and setup of new suppliers and purchases
  • Job Type

    Permanent, Full Time

  • Work Authorisation

    No

  • Industry Sector IT & Internet
  • Years Experience

    5+ years

  • Career Level

    Experienced (Non-Manager)

  • Educational level

    Bachelor's Degree