Applications Support Analyst (IT)
- by Bespoke Recruitment
- Location Dublin City, County Dublin, Republic of Ireland
-
Salary
€45,000 - €70,000 / year
910 days ago
Job Description:
Our client is a luxury brand company based in Dublin, Ireland. Within their Worldwide Logistic and Supply Chain Centre they are looking for an Applications Support Analyst, fluent in Italian & English.
Candidate profile:
- Customer-oriented
- Communication skills
- Self-motivated
- Problem-solving skills
- High level of responsibility, taking ownership and awareness of business-criticality.
- Ability to learn and develop on the job.
- Ability to keep calm, confident and focused when working under pressure and time deadlines.
- Ability to understand how complex application processes and integrations answer the business needs.
Qualifications:
- Fluent in English (spoken and written)
- Italian language would be an advantage
- Experience with application support/project management/business analysis
- Experience and/or knowledge of supply chain/logistics industry
- Knowledge of main operational flows and procedures related to the applications
- Knowledge of multiple Business Application modules, relevant to the supported processes
- IT Applications (Office, etc.)
- Experience with SAP ERP would be considered a plus
Responsibilities:
- Diagnosis/dispatching of request in case of malfunction of application and supervision of work assignment and service quality
- User support about every kind of issue related to Functional/Reporting/Intranet Application
- Delivery and quality of user application training
- User test sessions
- Perform functional tests
- Contribute to system delivery and project closure
- Suggest solutions/improvements of the Application to the relevant applications analysts
- Prepare documentation, often with Key Users
- Innovations/improvements of the support process and tools (also as project member)
- Innovation of the support and knowledge sharing processes, procedures and tools
- Follow and respect the established quality and procedural guidelines, once the implementation is live
- Implement in co-operation with the SW vendors major/minor Software Changes in Local Systems
- Selection and setup of new suppliers and purchases
-
Job Type
Permanent, Full Time
-
Work Authorisation
No
- Industry Sector IT & Internet
-
Years Experience
5+ years
-
Career Level
Experienced (Non-Manager)
-
Educational level
Bachelor's Degree