The primary purpose of the Project Manager role within the UK business unit is to;
- Take ownership and leadership of any project and ensure their successful delivery against defined criteria of time, cost, quality and benefits realisation
- Be responsible from planning phase through to closure of technical and non-technical project work, of all sizes and scale
- Maintain the progress of business and technical tasks in such a way that minimises the risks of delay/failure whilst maximising benefit and restricting cost
- Manage, direct and control IT and business resources employed on the project
Dimensions of Job:
- No direct reports but will be expected to influence other colleagues (including management levels), in particular managing and directing the team during the various phases of the project
- Primarily based in a single UK location. Occasional travel for short periods to other sites, clients or 3rd party suppliers in UK/Europe may be required
- Budget - Delegated authorities from CIO or other business project sponsors to manage project budgets
Knowledge and Skills:
- Must have the ability to plan a series of tasks in a logical order, appropriately resource these tasks and then manage their execution
- In-depth knowledge of Project/Programme Management Office processes
- Must have the ability to apply a range of project management & business process modelling and requirements analysis techniques dependent on the needs faced and provide guidance and quality assurance to others on their application
- Must have the ability to logically and effectively work through a problem to identify root cause, direct delivery of their resolution and identify and implement and/or delegate actions to reduce the possibility of them happening again
- Must have people interaction skills to anticipate, listen, question, interpret, influence and direct business users and business analysts in the process of capturing business process and business and systems requirements to ensure these are focused and prioritised against the key business drivers at both local and Group level on both a technical and non-technical level.
- Must have negotiation and influencing skills with all levels of the organisation to secure resource to progress actions/issues on own projects
- Should be able to influence changes in behaviour inside the IT department and desirable to achieve this in the wider organisation to progress projects and maximise their benefit when delivered
- Must have communication skills, across a range of channels and to different audiences inside and external to the organisation, to clearly explain issues and status updates to higher level colleagues and those who can help resolve issues.
- Must have planning skills to balance and prioritise own work and projects and should be aware of the impact of plans on other projects within the portfolio, especially in respect of resource allocation. Will also need the ability to direct and assist in management of project team members time
- Must have the administration and facilitation techniques to manage and control stakeholders at higher levels of management in meetings/workshops and to accurately record agreed outcomes and ensure follow-up is tracked.
- Must have the ability to delegate actions to other colleagues in the project team but manage and support them in their resolution
- Should understand and be able to use testing tools and techniques used in the IT department and desirable have a view of other techniques available
- Must understand and use the processes employed across the IT department and be capable of structured quality assurance on their use by project team members
- Desirable have data analysis skills and to be able to present clear conclusions from this activity
- Must understand and be able to use the Project Management methods employed by the IT department and must to have an appreciation of alternative methods and tools available
- Must to have team leadership abilities to manage small changes and project teams and desirable to exhibit line management abilities regardless of the desire to become a team leader or manager
- Must understand and be able to use Change Management techniques used in the justification of projects e.g. Benefits Management, SWOT analysis techniques
- Proven track record in a Project Management.
- Likely to be an IT professional with extensive experience across a range of IT disciplines.
- Substantial experience in both business & IT Project and Programme management, having a successful track record of delivering large, complex projects or programmes.
- Some exposure to IT strategy and IT/Enterprise Architecture
- Some experience of operational service delivery, in an IT service management environment/ITIL framework.
- Team and people management experience.
- Worked extensively within a matrix organisation.
- Experience of dealing with senior stakeholders and reporting into steering groups.
- Expected to be educated to A-level standard and ideally educated to degree level or equivalent but not essential, excellent writing/communication skills are very important in this role
- Project management - recognised methodology, preferably PRINCE2 and/or MSP Practitioner.
- Chartered membership of a recognised professional body, e.g. APM, BCS, IET
- Preferably with an IT service management qualification, e.g. ITIL foundation.
Contract, Full Time
- Industry Sector Other