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Deputy Manager

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Job Description:

Job Title: Deputy Manager

Branch Location: Prestatyn / Abergele Branch (LL22 8LJ)

Hours: Perm Contract working 37.5hrs

Salary: Upto 24,000 per annum

The Deputy Manager is responsible for the operational management of the care team to ensure the performance targets for care quality, service delivery and capacity maximisation [and cost] are achieved.

Role & Responsibilities

  • Managing and supporting new Carer probation period in line with company onboarding processes.
  • Preparing for and running monthly Carer team meetings to update on team performance and support continuous improvement activities.
  • Managing Carer leavers and conducting exit interviews.
  • Managing Carer leave & absence.
  • Approve new customer set up, customer change in provision and termination of care and ensuring appropriate funder approval and payment.
  • Managing customer concerns, compliments & complaints, including following safeguarding processes.
  • Managing Risk, Health & Safety within team, including accidents and incidents, and acting as an escalation point for emergencies.
  • Leading and encouraging continuous improvement activity, reviewing targets, performance and improvement plans with Area Care Director weekly.
  • Reviewing team management information (MI) and holding daily support team reviews and weekly performance review meetings.
  • Managing HR issues within the team
  • Support with delivery of the on call rota, dependant on needs of the business. This will include being the designated contact for the OOH teams during evening / weekends and supporting all aspects of care delivery.
  • Client contact may be needed or required, including compliant and investigation processes, in line with Allied Healthcare's policies and procedures.

Qualifications & Experience

  • Proven people management skills and experience.
  • Computer literacy, Excel, Word, Powerpoint, email etc.
  • Excellent understanding of English language both written and spoken
  • Proven background of strong customer ethos and commitment to quality standards.

For more information about the role and package details please apply online today or email [url="mailto:[email protected]"][email protected][/url] for an informal discussion.[url="https://www.alliedhealthcare.com/privacy-statement"][/url]

AHBM04

  • Job Type

    Permanent, Full Time

  • Work Authorisation

    No

  • Industry Sector Health, Nursing

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