Connecting Talent to opportunity

Connecting Talent to opportunity

Business Analyst


Job Description:

    Summary At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

HMRC is one of the largest organisations in the UK and we run the biggest digital operation in Government. Our digital business runs the IT behind tax and benefits services for 45 million individual and 4.9 million business customers.

Our role sits within HMRC’s Chief Digital & Information Group (CDIO) we’re increasingly delivering in-house through our growing network of digital delivery centres – hi-tech, state-of-the-art facilities across the UK.

Valuation Office Agency Customer Group (VOA CG) provides digital services and IT support to the Valuation Office Agency (VOA): drawing on HMRC’s digital expertise to ensure our customer (the VOA) gets the right level of service as well as building and supporting specialist unique services.

There are some important attributes that we are looking for in anyone joining VOA CG. You must have a collaborative approach and a passion to communicate effectively. You will take accountability and ownership with the ability to coach, mentor, reflect and ability to give and take feedback. You will be flexible and adaptable, working with a sense of urgency and passionate about having ‘Customer’ at the heart of what you do. Job description The Business Analyst undertakes grounded research to identify and understand emerging needs and provides detailed comment on a range of projects, applying robust processes and producing best practice agreed documentation.

You will define project needs recognising the potential for automation of business processes and improvements in information systems and feed these into the programme/portfolio process to enable resource to be appropriately allocated.

You will keep abreast of changes to user habits, preferences and behaviours across various digital platforms and understand the implications for successful delivery of government digital services.

Responsibilities • Lead on requirements analysis for small to medium initiatives
• Source, gather and document requirements. Facilitate the setting of business priorities
• Identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes
• Identify important stakeholders, tailoring communication to their needs, and work with teams to build relationships while also meeting user needs
• Apply a digital understanding to your work. Identify and deliver products that meet and maintain the Digital by Default Service Standard
• Analyse current services and processes. Identify and implement opportunities to optimise them
• Investigate problems and analyse options for new and existing services
• Use a wide range of techniques to model situations confidently
• Identify needs and engage with users or stakeholders to collate user needs evidence. Use quantitative and qualitative data about users to turn user focus into outcomes
• Support Senior Business Analysts on complex initiatives
• Actively participate in the Business Analyst community, sharing and re-applying skills and knowledge and bringing in best practice

Essential criteria:

• Excellent analytical skills
• Practical experience in process modelling
• Practical experience in gathering and documenting requirements
• Excellent presentation, facilitation and communication skills
• Proven experience of delivering at pace in an IT environment

Desirable criteria:

• BCS certification or diploma (Business Analysis, Requirements Engineering, Modelling Business Processes)
• Awareness of the government’s digital service (GDS) standards
• Ability to manage and resolve conflict or conflicting priorities
• Proven experience in managing stakeholder relationships
• Ability to work independently