Summary At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

HMRC is the UK’s tax payments and customs authority. We have a vital purpose: we collect the money that pays for our public services and help families and individuals with targeted financial support. We couldn’t do all this without our dedicated and very important, workforce.
We’re one of the largest organisations in the UK, and we pride ourselves on our diverse and inclusive working culture.
We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
We’re an organisation that cares about your work-life balance and supports your learning.

The Team:

SAP Practice own and manage HMRC’s SAP estate, that includes SAP ETMP (Enterprise Tax Management Platform) and SAP systems supporting internal HR and Finance.
We work closely with diverse customer groups throughout the entire lifecycle, from inception of new initiatives, to leading on delivery and improvements to Live Services – all on behalf of our business customers.
The SAP Practice Change Delivery team support policy teams and operational colleagues to deliver business through our SAP functions, for example our services handle all payments in and out of HMRC and conduct millions of customer transactions.
Work coming into the team can originate from legislative changes, policy changes, improvements to the customer offering or ministerial requirements. Job description As an Associate Delivery Manager, you will play a key part in delivering HMRC’s business through SAP Capability, whether that is Finance, HR, Taxes or Procurement functions.
You will ensure any SAP changes and new pieces of work are safely delivered in line with strategy, policies, process and governance.
Working with partners in HMRC and the supplier community, you will help to ensure products or changes are produced to accurate requirements, support the delivery of our strategic objectives and be accountable for management of the change.
Whilst this is not a technical post, your inquisitive nature and enquiring mind mean you will quickly learn the IT related aspects of the role and the terminology.

This role maps to the cross-government framework for the Digital, Data and Technology (DDaT). For more information visit the GOV.UK DDaT page.
Success Profiles are the new recruitment framework used within the Civil Service. You can find out more at https://www.gov.uk/government/publications/success-profiles.
Where there are sufficient candidates who meet the standard, a reserve list will be created and held for 12 months from which further appointments can be made.

Things you need to know:

This is not a post with line management responsibilities; however leadership is highly valued in HMRC and you will be expected to role model effective leadership behaviours and challenge others where behaviours fall short of expectations, in line with our commitment to providing a safe and respectful working environment for all.
While we are undertaking and embedding transformation activity, some flexibility within your role is to be expected.
The role is based in Worthing , some travel and overnight stays may be required when current restrictions are lifted.
We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process.

Responsibilities In your role as Associate Delivery Manager role, you’ll work with customers in HMRC to understand their SAP project or change requirements and then work with them and suppliers to agree solutions. You’ll monitor and report on the delivery of the changes, assess risks and dependencies, and highlight issues to all stakeholders.

You’ll need to be a team player supporting overall SAP delivery, but equally responsible and accountable for your own work in a fast-paced environment.

This is a demanding and varied role where you’ll use you own collaboration and communication skills and will be backed with the IT tools and training to delivery high quality results that make a difference in the UK.
We will look to you to share your skills and knowledge with colleagues whilst we provide the learning you’ll need through our SAP Academy and other learning routes.

Other responsibilities include:

• Promote SAP standard and recommend preferred solutions to the Business
• Provide advice on the SAP elements when gathering requirements
• Proactively manage dependencies, overcome obstacles and get the best value against constraints such as time or cost
• Ensure outcomes are aligned with strategic direction t and future business models
• Be required to develop an understanding of specific SAP functionality and business operations, processes and systems (e.g. Taxes /Finance/HR).


Essential Criteria:

You will be able to demonstrate experience of
• Delivering multiple quality products and/or services in a fast-paced environment
• Handling complex and conflicting information through to conclusion
• Strong decision-making capability with the ability to analyse and evaluate data from a range of sources to make evidence-based recommendations
• Building and maintaining effective and collaborative partner relationships
• A range of communication skills when successfully delivering key messages to stakeholders
• Strong organisational skills and the ability to work independently.


Desirable criteria:

• Experience of working in a project environment
• Knowledge of different delivery methods
• Broad understanding of SAP.     Application closing date: 20th October 2021