Connecting Talent to opportunity

Connecting Talent to opportunity

Qualitative Research & Survey Design Officer


Job Description:

Summary At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

HMRC is the UK's tax, payments and customs authority, and we have a vital purpose: we collect the money that pays for our public services and help families and individuals with targeted financial support.

The People Analytics and Insight (PAI) Directorate was established in late 2019 and is a rapidly growing and evolving part of HMRC’s Chief People Officer (CPO) Group, or HR. Our vision is to ‘deliver people insight and analytics to enable HMRC to shape its future through the use of evidence-based decision-making’.

This role sits in the Analytics and Insight team within PAI. This team is responsible for carrying out both quantitative and qualitative analysis and insight on HMRC people data. Activity includes, modelling, forecasting, optimisation, research, survey design and implementation and focus groups.

HMRC is a significant employer, with 65,000 staff, and therefore people analytics plays an important part in driving change and shaping the future of the organisation. The team was formed specifically to bring a different way of operating to HR and to facilitate greater rigour in the successful delivery of key programmes. This role oversees the delivery of this activity, the professional standards and the innovation applied to find creative ways to deliver highly effective solutions. Job description You would have the following duties and responsibilities, with a focus on survey design and qualitative research.

• Understand HMRC’s HR Business need for sound research to deliver people insight and analytics to enable HMRC to shape its future through evidence-based decision-making.
• Work with a project lead to interpret user and business needs, ensuring research outcomes are aligned with service vision and business strategy.
• Facilitate collaboration and effective communication with all stakeholders to support design, build and deliver to meet the user needs.
• Interpret user and business needs into research requirements.
• Work in an agile way to define, build and deliver research projects.
• Take personal responsibility for delivering a variety of projects, ensuring that business needs are met.
• Challenge constructively and act as a critical friend to achieve solutions that are fit for purpose.
• Undertake measurement activity to evaluate the effectiveness of CPO programmes.

Responsibilities Essential Criteria

You would be expected to have experience and demonstrate the following skills:
• Experience of designing research materials e.g. surveys, interview depth-guides, focus group guides.
• Experience of using statistical software packages such as SPSS and R.
• Experience of qualitative data collection and analysis.
• Stakeholder engagement skills.
• Project management skills.
• Experience of disseminating research findings to a variety of audiences.
• Experience and skills in promoting the value of research and analysis.
• Degree level, equivalent qualification in a numerate or related subject, or recent experience working in an analytical environment.

Experience of two or more of the following techniques from one of the categories below:
• Evidence Reviews.
• Impact or Process Evaluation.
• Survey Design and Implementation.
• Qualitative research methods.
• Benchmarking.

Desirable Criteria

• A willingness to develop skills in SAS and R.
• The design of evaluation frameworks and key performance indicators.
• Skills in designing dashboards and using Qualtrics or other survey programming software.