Retail Operations Manager

  • by Amdas
  • Location Horley, Surrey, UK
  • Salary £30,000 - £35,000 / year
  • 11 days ago
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Job Description:

The client; Airline retail services

The role: To oversee warehouse operations, deal with / resolve queries, meeting with clients and ensure KPI’s / contractual obligations are being met

Based at the warehouse in Slough, with some travel to Gatwick (travel expenses can be claimed back for Gatwick travel)

Main aspects of this role

  • Overall responsibility for the operations, client interaction and KPI’s
  • Managing, influencing or supporting the contract management structure and resource to ensure that the day to day service of the airline clients and passengers is fulfilled on a daily basis.
  • The post holder should understand the complexities of matrix management and be responsible for the ensuring that; standard operating processes (SOPs) are maintained and developed, compliance with relevant legislative and Health & Safety requirements is maintained, and that cost effective operational solutions are implemented across the contracts using the cross functional teams. 
  • Overseeing all operations, meeting with customers
  • Auditing of processes /Final say for all operational activities / performance improvement

Competencies / Previous experience

  • Customer interaction background gained in an operational or service delivery role- preferably from an; airline operations, food manufacturing, retail warehouse, 3PL, supplier background
  • Experience in stakeholder management and  meeting customer expectations
  • Ensuring that contracts are complaint and meeting SLA’s and KPI’s
  • Able to work in a fast expanding business going through change
  • Ideally previous experience within; airline services logistics, supply chain, airline, warehouse, operations or retail food industry
  • Driving licence


Our client offers a progressive role in very fast growing company.


  • Job Type Permanent, Full Time
  • Work Authorisation United Kingdom
  • Industry Sector Retail, Wholesale
  • Years Experience 2+ years
  • Career Level Manager (Manager/Supervisor of Staff)
  • Educational level Vocational