Connecting Talent to opportunity

Connecting Talent to opportunity

Principal Behavioural Insights & Trials Advisor

  • by HMRC
  • Location Croydon, UK
  • Salary

    £58,596 - £66,051 / year

  • 9 days ago

Job Description:

About HMRC

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

HMRC is the UK's tax, payments and customs authority with a vital purpose of collecting the money that pays for our public services and provides financial support to people. Our vision is to be a trusted, modern tax and customs department and it’s our job to make it easy for customers to get tax right, and hard for anyone to bend or break the rules.

About the Team

HMRC’s Behaviour, Insight, and Research team is a large, diverse, and multidisciplinary team of around 60 analysts, behavioural specialists, and researchers. We are proud of our supportive and friendly working environment, and we encourage applications from candidates of all backgrounds and working patterns.

We are looking for a Principal Behavioural Insight and Trials Advisor to join our 15-20 strong group of behavioural specialists that makes up the largest behavioural insight function in UK government. Our team is an international leader in applying behavioural insights to tax, savings, and financial decision-making.

We work to boost revenue to fund vital public services and improve the experience for all HMRC’s customers - from the largest businesses to the most vulnerable individuals. Job description About the role

The successful candidate will lead on a range of behavioural insights projects within a specified subject area, including scoping, problem solving, behavioural diagnosis, intervention and trial design, qualitative and quantitative analysis, reporting and dissemination. As the team functions like an internal consultancy, forming relationships with stakeholders and communicating results with influence and impact are core components of the role.

Responsibilities The role can be adapted to the strengths and interests of the successful candidate. Key responsibilities include:

• Leading and managing a programme or body of behavioural trials and related research, overseeing resources, prioritisation and risk mitigation, alongside delivery
• Setting the strategic direction of the work area and identifying further opportunities for behavioural insights to bring value to the business
• Building and maintaining excellent stakeholder relationships at all levels, including regular reporting to senior management
• Driving forward innovative approaches and ideas to understand and address complex behavioural problems in new ways
• Effectively communicating and disseminating actionable insights to bring about evidence-based change and maximise the impact of the team’s work
• Managing other staff, providing leadership, advice and support, whilst using your technical expertise to build capability across the team

Essential Criteria:

• Strong understanding of behavioural insights theory and proven track record of applying it to address real world problems
• Experience of leading on and managing a programme of research with a behaviour change element
• Excellent written and verbal communication skills and the ability to influence, persuade and land insights effectively
• Sound understanding of qualitative and quantitative evaluation approaches and experience of using mixed research methods to produce robust evidence (this may include post-graduate research)
• Strong stakeholder management skills and ability to negotiate confidently with staff at all levels of seniority
• Experience of managing individuals/ teams and collaborating across business areas or disciplines
• Understanding of the ethical considerations of applying behavioural insights

• A degree in behavioural science or a related discipline -

Related disciplines include psychology, cognitive science, sociology, economics, political science, social research, or another degree with a behavioural element.

We can be flexible about the degree requirement if a candidate has significant relevant work experience. Please contact the vacancy holder for more information.

Desirable Criteria:

In addition, we consider it desirable for the candidate to demonstrate at least some of the following criteria. Please note that we do not expect candidates to demonstrate all these criteria and the successful applicant will be supported to develop their skills once in post.
• Ability in visual design, prototyping, and/or interaction design
• Experience of qualitative research, such as focus groups, depth interviews, or digital User Research
• Ability in statistics, including inferential analyses and/or linear and logistic regressions.
• Understanding of segmentation, machine learning, or predictive modelling
• Knowledge about tax administration or financial decision making
• Understanding of policy and/or operational processes within government
• Experience using project management tools and techniques

Experience with any of the following software packages:
• Digital data tools: Google Analytics, Splunk
• Statistical analysis: SAS, SPSS, Stata, R
• Visual design: Adobe Creative Cloud
• Microsoft Office Suite