Customer Service Advisor (12 month FTC)

  • by Rark Solutions
  • Location Dartford, Kent, UK
  • Salary £18,000 - £18,500 / year
  • 11 days ago

Rark Solutions

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Job Description:

RARK Solutions have a two new exciting vacancies for 2x Customer Service Advisors to join the busy customer service team of a Luxury Bathroom Designer on a 12 month FTC.

Reporting into the Team Leader the Customer Service Advisor will be expected to deliver exceptional levels of customer service over the phone and via email and to ensure all customers are informed of the progress of their orders and any issues/queries are resolved quickly and efficiently. Customer satisfaction is key!

The main responsibilities will include:

  • Answering inbound calls
  • Placing customer orders
  • Inputting of orders into the back-office system
  • Liaising with customers on price and stock availability
  • Building effective and long-lasting relationships with customers and by ensuring a high quality service is given at all times
  • Administrative duties as required
  • Data entry
  • Complaint handling and resolution
  • Managing own workload and productivity levels

The ideal candidates will:

  • Have a minimum of 2 years’ experience within a Customer Service environment
  • Have excellent communication skills and an exceptional telephone manner
  • Have the ability to work on their own or as part of a team
  • Be able to work to operational targets
  • Show passion and enthusiasm towards the role
  • Have good MS Office skills (SAGE 1000 experience advantageous)

In return you will receive a competitive annual salary of £18-18,500 DOE and a generous benefits package. These positions are being offered as 12 month Fixed Term Contracts to cover Maternity Leave.

If this sounds like your ideal next step please apply ASAP!

  • Job Type Contract, Full Time
  • Additional Salary Info DOE
  • Work Authorisation No
  • Industry Sector Customer Services

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