Connecting Talent to opportunity

Connecting Talent to opportunity

Junior User Researcher


Job Description:

This role is also available in the following locations: Edinburgh, Newcastle-upon-Tyne, Telford and Worthing

Application closing date: 28th October 2021


Summary At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role

This is a superb opportunity to operate at the core of HMRCs exciting and fast-paced digital change agenda. Our approach puts user needs at the heart of digital development.

Your development is important, and we offer a comprehensive learning commitment through the cross-government Digital, Data and Technology profession. Come and join our strong user research community and play a significant role in HMRC and government. Job description Our user researchers are based in agile scrum teams across all our HMRC CDIO Centres. You will support them with planning, organising and carrying out user research.

You will undertake day to day activities such as desk research, heuristic reviews, usability testing, analysis of research findings and web analytics.

You will join a lively and supportive User Research community, based at one of our CDIO Centre's across the UK, with access to research labs and facilities. Our team are passionate and committed to conducting robust research with real-world impact, and bring varied expertise from the private, voluntary and public sectors.

This is an exciting time to join an organisation that probably doesn’t work how you’d imagine a government organisation would. Our blog tells you a bit more about what we do and how we do it.

Responsibilities As a junior user Researcher in our team, you will be:

• Working with more senior user researchers to plan, design and prepare user research activities to support the design, development, and continuous improvement of government services
• Carrying out user research activities from recruiting participants, preparing discussion guides, and moderating research sessions
• Working with colleagues to analyse research data and synthesise clear and actionable findings
• Communicating user research findings to help the team develop a deep understanding of users and their needs ¬ including presentations at show and tells, designing and maintaining research outputs on the team wall
• Contributing to the wider user research community

Essential Experience
• Some experience and understanding of user¬-centred service design and delivery practices
• Understanding and experience of basic user research methods, when to use those methods and how to apply them accurately
• Understanding and experience of basic techniques for analysis of research data and synthesis of findings.
• Able to present clear findings that colleagues can understand and use
• Some awareness of the diversity of users of government services and the need to make government services usable and accessible for everyone
• Have knowledge of the social and technological context for government services, and the importance of understanding users‘ life and work for designing and delivering effective services
• Aware of the need to align user research with team goals to support decision making and action

You will also need:
A degree in psychology, cognitive science, human factors, computer science, product/interaction design, human computer interaction or related relevant experience or equivalent professional experience.

Desirable Experience
• Experience of working with colleagues to plan and do continuous user research in a multidisciplinary team
• Some knowledge of current technologies used to build and operate digital services, and the different technical roles in a digital team
• Understanding of the Service Manual & Government Digital Standard
• Knowledge or experience of working in an agile delivery environment Technical skills

We'll assess you against these technical skills during the selection process:

  • DDaT Capability Framework Skill – Research skills
  • DDaT Capability Framework Skill – Analysis and synthesis
  • DDaT Capability Framework Skill – User centred and agile practices