We are recruiting for a company working in the wedding industry for a Customer Service Advisor. This is a business that is flying high and enjoying huge growth.

If you are looking for a company that can offer you a mapped progression route through the business, offer a mix of home and office working  as well as amazing discounts on a variety of retailers then this could be for you!

The role:
General customer support via telephone, email and online chat (including online purchase issues, delivery and order updates, product returns etc.)
• Managing the daily Customer Care mailbox, within our agreed response time of 24 hours
• Proactively contacting customers with updates
• Liaising with external teams, including IT, Sales and Fulfilment to ensure a smooth customer journey from Registration through to the final gift delivery

Skills and Experience
• Experience in a customer service role
• Experience in working with a CRM system is highly advantageous
• A good level of computer literacy is essential (especially using MS Office)
• Excellent communication over phone and email

The Hours:
8 hour shifts between 8am and 5.30pm Monday to Friday with 1 Saturday a month 9am - 4.30pm 

3 days/week in office and 2 days from home to be agreed with the manager.

Salary - £20,000 - £21,000