Connecting Talent to opportunity

Connecting Talent to opportunity

Customer Services Assistant

Expired

Job Description:

Customer Services Assistant needed in based in Birmingham and the salary is £10.83 ph PAYE  

This is a full time temporary role. 

Employer Reference:356849

This role will involve:

  • Accountable for providing excellent customer service to a wide range of customers via any access channel; adjusting your customer service approach and utilising skills subject to the different customer demands especially when handling concerns from vulnerable children, young people and adults.
  • Accountable for working within the agreed customer service standards, social media protocols and policies and performing against agreed targets and service level agreements.
  • Accountable for maintaining a high level of care and accuracy when handling customer information and records within the customer contact system, service specific information systems and the payment system.
  • Responsible for taking ownership of customer enquiries and providing the appropriate level of advice and guidance by using a combination of systems, experience and available sources of information to offer the customer a satisfactory outcome to their enquiry.
  • Responsible for processing customer payments ensuring all financial information is input into the appropriate systems with a high degree of accuracy.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk

  • Job Type

    Contract, Full Time

  • Work Authorisation

    No

  • Industry Sector Customer Services