Customer Support Officer needed in Birmingham £9.3ph ref:356165

This role will involve:

• To interview members of the public on the telephone and in the office as appropriate and complete relevant documentation to include the assessment of requirements, identifying needs and options available,
• To be responsible for the complete discharge of housekeeping and associated systems for the service.
• To input and retrieve information onto computerized systems, e.g. Microsoft Office Package, Assure and Northgate systems.
• Production of routine correspondence for service users and elected members relating to private sector housing and related matters.
• Establish and maintain effective systems both manually and computerized including interrogation of databases and production of non-standard reports.
• Production of standard correspondence for service users and elected members of private sector housing and related matters.
• To arrange and attend meetings as required which can include taking minutes and the production of minutes.
• To assist in the production and collation of statistical data for the business unit.

If you are interested in the role, please email your CV to [email protected] quoting the reference number

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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