Connecting Talent to opportunity

Connecting Talent to opportunity

Project Engineer

Expired

Job Description:

 Project Engineer needed in Enfield £18.58 per hr ref:451828

This role will involve:

  • Point of contact and communication channel with Councillors and Heads of service to support immediate Digital Services requirements.
  • Supervise and lead training and mentoring plans.
  • Record and respond to End User Computing incident, service request and problem records from business, clients, suppliers and service team within agreed operational procedures and service level agreements.
  • Implement techniques to ensure resolution of incident in a timely manner, resolving according to SLA’s.
  • Pro-actively investigate Service related problems, by identifying, communicating and applying known error workarounds.
  • Assume ownership of reported incidents providing clear communication as required to other service disciplines and business users.
  • Diagnosing the cause of the incident through a structured process of investigation, co-coordinating both internal and external support teams as necessary, pro-actively looking to identify root cause and prevent repeat occurrence
  • Initiate the change process to implement agreed workloads or resolution, document and raise Requests of Change (RFC) accordingly.

Ideally candidates will have:

  • Experience (at least 2 years) of delivering service support for one or more specialisations from the section “Essential Knowledge”
  • Knowledge and experience working with VDI, SCCM, Active Directory, Intune, O/S windows 7 -10, Android, IOS, O365.
  • Demonstrable experience of delivering support to directors, service senior officers, councillors. (VIP Support)
  • Windows support & Troubleshooting – Basic Knowledge of built in troubleshooting tools
  • Demonstrable experience of supervising teams of Digital Services technical specialists

If you are interested in the role, please email your CV to [email protected] quoting the reference number

 

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

 

All our roles may be subject to pre-employment checks including references so please be prepared.

 

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

 

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.

  • Job Type

    Temporary, Full Time

  • Work Authorisation

    No

  • Industry Sector IT & Internet