Connecting Talent to opportunity

Connecting Talent to opportunity

Future Services Project Lead


Job Description:

Summary Are you looking for an organisation that cares about the work-life balance of its workforce? An employer who offers structured personal development, progression opportunities and outstanding training? Well look no further!

Life moves fast at HMRC which is why we’re the largest Landlord in Government! We’re looking to recruit Property Specialists, Project Managers, Facilities Managers and Engineers along with candidates with expertise in a wide range of property related services that can work at pace in a fast paced and agile workplace.   At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role Job description • Provide support to the Estates Future Services Team Leads & Head of Future Services
• Work with customers and key stakeholders to develop service requirements, promote innovation, service improvement and value for money
• Support Commercial procurement activity, from market engagement through to bid evaluation
• Meet customer needs using effective project management skills, support contract mobilisation activity and deliver Services to the HMRC Estate
• Assure and optimise services throughout the lifetime of the contract through a gated review of requirements, aligned to changing customer needs

Responsibilities As our Future Services Project Lead you will be responsible for, but not limited to:

Stakeholder engagement:

• Building and managing key stakeholder relationships across internal teams, wider government and suppliers, proactively building trust, identifying risks and issues accordingly and confirm new service requirements.
• Collaboration with key suppliers to understand new developments in service delivery, innovation, new products and best value.
• Support stakeholders in the resolution of issues, where necessary and appropriate.
• Support and deliver continuous improvement activity.

Contract activity:

• Work collaboratively with Commercial Directorate to draft comprehensive specifications/procurement documentation including evaluation criteria, key performance indicators and contract award activity.
• Lead inaugural mobilisation meetings for new services and support the handover to operational teams. There may be a requirement for continued mobilisation support up to service go-live.
• Production of stakeholder management maps, communication plans and project plans.
• Actively manage risks, issues, dependencies, and assumptions. Identifying the threats and opportunities that arise, understanding the impact on key objectives and the appropriate approach to their management.
Optimisation of services:

• Work with stakeholders and service providers to identify, review, and assure contracts/projects, to deliver changes, improvement, and value for money.


• Consultancy Services to Estates Teams
• Adopt a Continuous Improvement approach
• Maintain close links with Crown Commercial Service, Commercial Directorate, Chief Digital Information Office and OGDs
• Maintain links with Customer Groups on projects
• Lead/Chair on stakeholder meetings
•For a full breakdown of the role, please refer to the Role Profile attached at the bottom of the advert.   Our Offer

While we work hard at HMRC we respect your work-life balance and offer flexible working conditions reflecting the best in the sector.

We offer you structured personal development, progression opportunities, and outstanding training. Benefits • Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension
Person Specification

Essential Criteria

• Ability to use clear and effective written and oral communications, adapting style and method appropriately to audience.
• Ability to work with key stakeholders at all levels.
• Good customer focus – a conscientious approach to meet external and internal customer requirements.
• Willing to try new and innovative ways of working to improve the customer experience.
• Willing to be flexible in order to meet deadlines, sometimes at short notice.

Desirable Qualifications:

APM Foundation or equivalent. There may be a requirement to work towards further professional qualifications in the future.

Learning requirements for the role are;

• The jobholder must undertake all standard management, security, health & safety and diversity training.
• Learning & Development – Show commitment to personal development.
• Association of Project Management (APM) Fundamentals.
• There may be a requirement to work toward BIFM or CIPS in the future.

  • Job Type

    Permanent, Full Time

  • Work Authorisation


  • Industry Sector Property

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