Connecting Talent to opportunity

Connecting Talent to opportunity

Platform Support Engineer


Job Description:


Revenue & Customs Digital Technology Services (RCDTS) are working alongside HM Revenue & Customs (HMRC) and implementing bold plans to transform our IT and digital services. We are already one of the most digital organisations in the UK, and our aim is even more ambitious: by 2022 we will be one of the most digitally advanced tax authorities in the world.

We are using digital services and smart data to help people deal with us effectively and efficiently, but also allows us to better identify the minority who seek to avoid or evade their taxes. Our IT infrastructure is one of the largest and most dynamic in Europe and we are now one of the most digitally-advanced tax authorities in the world.

Our role sits within Chief Digital & Information Group (CDIO), whose vision is to run a secure, flexible and modern IT estate that enables innovation to meet changing policy needs and evolving customer and colleague expectations.



Duties will include:

  • Delivers enterprise tooling and services on behalf of CDIO and HMRC colleagues.
  • Builds servers, configure networking and associated infrastructure in SM&O’s cloud environments.
  • Is responsible for the administration and monitoring of SM&O’s cloud environments and resolving any issues.
  • Developing ServiceNow Discovery and Service Mapping patterns as well as being knowledgeable in API and integration technologies such as REST & SOAP
  • Has knowledge of cyber security controls and authentication methods such as SAML, Oauth, access keys, digital certificates, etc.
  • Works closely with other CDIO delivery areas to develop technical solutions to problems and requirements.
  • Supports strategically important tooling and associated infrastructure that HMRC relies on to run its IT estate including Assyst, Snow, ServiceNow and Remedy Asset Management.
  • Documents solutions, instructions and changes to tooling and services.
  • Will produce reports and data extracts for Platform Support-owned tools and services.
  • Progresses incidents and problems assigned to Platform Support.
  • Implements changes and service requests for Platform Support-owned tools and services and will be able to makes recommendations for improvements to supported tooling.
  • Logs and manages IT incidents related to Platform Support-supported tools and services with vendors.
  • Build, test and maintain workflows, service level agreements, catalogue items and associated configuration.
  • Contribute to Platform Support team communications, and maintain team quality documents and policies.


Essential criteria

Solid knowledge and demonstrable experience of:

  • Windows, UNIX and Linux operating systems for end user devices and servers, databases, web and thick clients and associated tooling and technologies.
  • Administration and management of AWS VPC
  • Build and configure IaaS resources by code in AWS
  • Of integrating enterprise services, knowledge of technologies such as JSON, REST, SOAP, XML, etc.
  • ServiceNow development experience
  • Of networking and related technologies such as DHCP and DNS.
  • Of a variety of scripting languages in particular Javascript, Powershell, Terraform and Ansible
  • Understands CI/CD and code promotion pipelines.


  • ITIL foundation
  • Understanding of Agile delivery
  • Producing and understanding technical documentation
  • AWS and ServiceNow certifications

Selection Process

CVs should clearly demonstrate how the candidate meets the essential criteria and qualifications stated above.

Applicants will be sifted based upon contents of the CV providing evidence of the essential criteria.

If you are successful at the sift stage, you will be invited to interview to demonstrate your suitability. Interviews will be held via Teams due to current COVID19 situation.

Additional Information

Applicants are encouraged to contact the recruitment manager who can forward any queries to the vacancy holder or can arrange for an informal discussion to understand the role better:

Amy Goulding  – [email protected] 

If you do not already hold it, you will be required to obtain SC Clearance, and this is a condition of remaining in post. 

All applicants will need to provide proof that they have the right to work in the UK. Information on Right to Work legislation can be found at Right to Work in UK

We are an equal opportunity employer and value diversity at our company. As such we encourage anybody who needs a reasonable adjustment during the recruitment process to contact the recruiter or hiring manager dealing with your application who will discuss the reasonable adjustments required with you.

We are committed to offering flexible working within our organisation. We will consider all requests to work part-time, flexibly or on a job-share basis. Please speak to the recruitment team or the hiring manager if you would like to discuss flexible working arrangements. 

RCDTS is an office-based organisation committed to achieving the optimum work/life balance arrangements for staff. Where business requirements permit, we are fully supportive of a blend of home and office working.

A copy of the RCDTS Book of Benefits is attached to this job advert

If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current RCDTS employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance guidance.

A reserve list may be created if suitable candidates are identified and will last for a period of 12 months.

 HMRC’s Technology Sourcing Programme

HMRC faces a number of contract expiries combined with the need to re-balance control over its digital and technology capability to ensure HMRC can respond quickly and effectively to changing requirements and priorities.

This is a multi-year programme to transform how HMRC delivers and uses IT. The programme is in place to design and deliver the safe disaggregation, exit and transition of HMRC’s major IT contracts and stand-up new arrangements to deliver both IT run and change activity.

The programme will develop and implement a new technology supply chain model, protect live services, enable the department to remediate and prevent technical debt, reduce risk in our IT estate, improve cost effectiveness, provide flexibility and establish partnerships with suppliers to deliver innovation