Background

Revenue & Customs Digital Technology Services (RCDTS) are working alongside HM Revenue & Customs (HMRC) and implementing bold plans to transform our IT and digital services. We are already one of the most digital organisations in the UK, and our aim is even more ambitious: by 2022 we will be one of the most digitally advanced tax authorities in the world.

We are using digital services and smart data to help people deal with us effectively and efficiently, but also allows us to better identify the minority who seek to avoid or evade their taxes. Our IT infrastructure is one of the largest and most dynamic in Europe and we are now one of the most digitally-advanced tax authorities in the world.

Our role sits within Chief Digital & Information Group (CDIO), whose vision is to run a secure, flexible and modern IT estate that enables innovation to meet changing policy needs and evolving customer and colleague expectations.

We work with hardworking, upbeat people who grow with the challenge of delivering transformation on a huge scale, and who already have real hands-on experience of driving through both technical and business changes.

The Team

As part of HMRC’s Chief Digital & Information Group, Service Management & Operations (SM&O) are accountable for the digital strategy and end-to-end IT services to enable us to create a brilliant IT systems and services for the future, as well as focusing is on ensuring consistent, excellent Customer Experience. 

Role & Responsibilities

You will have a senior technical role accountable for creating and overseeing implementation of technical solutions within Service Management and Operations.

You will define technical solutions in response to business problems. Working with the Platform Support Business Analysts, Senior Analysts and Senior Engineer and referencing CDIO strategic IT blueprints you will oversee end-to-end IT designs for change and transformation projects, as well as day-to-day operational solutions. You will liaise with architects, engineers and technical specialists within CDIO, the wider HMRC and suppliers to understand capabilities, requirements and constraints.

You will be accountable for the technical design of solutions for the ServiceNow platform, its interfaces and integrations, ensuring any technical solution adheres to relevant standards and best practice, is resilient where possible and that the security of any integrations and interfaces meet security requirements.

Duties will include:

• Create and be accountable for IT solutions that are fit for purpose, meet business requirements, deliver value for money and are compliant with IT Architecture Blueprints.
• Create, refine and challenge patterns, standards, policies, strategy, roadmaps and vision statements.
• Develop business relationships to identify potential technology driven business benefits.
• Work with business analysts to turn requirements into technical solutions.
• Accountable for providing technical support, guidance, governance and processes to SM&O teams and internal and external projects.
• Make recommendations for improvements to tooling supported by the Platform Support Team and other SM&O teams.

Essential criteria

You must have knowledge, experience and understanding of:

• ServiceNow platform at a technical level
• Software asset management tooling (ideally Snow Software)
• Broad IT infrastructure and technology knowledge, both legacy and Cloud (AWS/Azure)
• Creating technical designs and documents in line with architectural blueprints and principles
• Integrating tooling and a sound understanding of security implications and mitigations

Desirable

• AWS and Azure certifications
• ServiceNow certifications
• Professional registration such as MBCS/RITTech
• ITIL certified
• Experience of working in a government department or similarly secure environment

Selection Process

CVs should clearly demonstrate how the candidate meets the essential criteria and requirements of the role as stated above.

Candidates will be sifted based upon contents of their CV providing evidence of the essential criteria and requirements for the role.

If you are successful at the sift stage you will be invited to interview to demonstrate your suitability. Interviews may be held via Teams due to current COVID19 situation.

Additional Information

Applicants are encouraged to contact the recruitment manager who can forward any queries to the vacancy holder or can arrange for an informal discussion to understand the role better:

Amy Goulding  – [email protected] 

All applicants will need to provide proof that they have the right to work in the UK. Information on Right to Work legislation can be found at Right to Work in UK

We are an equal opportunity employer and value diversity at our company. As such we encourage anybody who needs a reasonable adjustment during the recruitment process to contact the recruiter or hiring manager dealing with your application who will discuss the reasonable adjustments required with you.

We are committed to offering flexible working within our organisation. We will consider all requests to work part-time, flexibly or on a job-share basis. Please speak to the recruitment team or the hiring manager if you would like to discuss flexible working arrangements. 

If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current RCDTS employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance guidance.

HMRC’s Technology Sourcing Programme 

HMRC faces a number of contract expiries combined with the need to re-balance control over its digital and technology capability to ensure HMRC can respond quickly and effectively to changing requirements and priorities.

This is a multi-year programme to transform how HMRC delivers and uses IT. The programme is in place to design and deliver the safe disaggregation, exit and transition of HMRC’s major IT contracts and stand-up new arrangements to deliver both IT run and change activity.

The programme will develop and implement a new technology supply chain model, protect live services, enable the department to remediate and prevent technical debt, reduce risk in our IT estate, improve cost effectiveness, provide flexibility and establish partnerships with suppliers to deliver innovation.