Connecting Talent to opportunity

Connecting Talent to opportunity

2/3rd Line Support


Job Description:

..Technical Support Consultant, M4 Coridor, SC Cleared 

We are urgently looking for a number of Technical support consultants, to join us on eiuther a perm or contract basis to sytart immediately

Technical Support Engineer Responsibilities

  • You will take ownership of customer issues reported and see problems through to resolution
  • Study? diagnose? troubleshoot and recognize solutions to solve customer issues
  • Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams
  • Provide timely and detailed feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles

Technical Support Engineer Requirements

  • Proven working experience in enterprise technical support? IT support or as a technical engineer
  • Basic knowledge of Unix/Linux systems? utilities? and scripting
  • Great problem-solving skills
  • Great client-facing skills
  • Outstanding written and verbal communication skills
These are urgent opportunities, needing to start before Christmas, if you are interested in hearing more please send me a copy of your cv and yuou will be contacted by return. 
  • Job Type

    Permanent, Full Time

  • Work Authorisation

    United Kingdom

  • Industry Sector Other

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