Connecting Talent to opportunity

Connecting Talent to opportunity

Service desk technician

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Job Description:


IT Support Technician required for a 3 month contract (likely to extend) based in Thurrock.


Working inside of IR35 for a well-established NHS organisation you will provide a 1st and 2nd line support service to internal customers (users) via telephone, email and remote sessions.
Key responsibilities:

  • To record all incidents and service requests in order to provide good data for Incident and Problem Management
  • To restore normal service to the internal customer as quickly as possible, following diagnoses of the incident or service request.
  • Using initiative to resolve incidents, seeking advice as required in line with departmental policies and procedures
  • To identify, record and report against non-trust items against which internal customers request service
  • To monitor and track all incidents, assigning the correct priority to incidents and escalation to the relevant area as priorities change.
  • To offer general guidance and advice to internal customers, which at times may be seen as complex for non IM&T Staff.
  • To maintain relationships with interfacing business functions and other IT functions
  • To implement escalation procedures as appropriate
  • To achieve maximum personal KPI's


Experience required:

  • Active Directory management/administration/maintenance
  • Richmond IT Service Management System knowledge/experience
  • ITIL awareness
  • Core understanding of Microsoft desktop operating systems and associated applications to deal with 1st and 2nd line user queries/resolutions
  • Basic Cisco awareness to allow diagnosis through circuit ID's
  • Experience of remote fixes, via Remote Desktop Viewer, RDP or other terminal services
  • Anti-virus/backup/window update checks/reporting


This role is to start ASAP and will pay between £14 - £17.50 Umbrella per hour depending on your level of experience.

  • Job Type

    Contract, Full Time

  • Work Authorisation

    No

  • Industry Sector Other

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