Apply before 11:55 pm on Thursday 2nd December 2021
At HMRC, we are committed to crafting a phenomenal place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.
We want to improve the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling and exciting career at HMRC accessible to you.
Different perspectives and experiences are essential to our success and we encourage applications from all people from all backgrounds with the experience and skills needed to perform this role. HMRC is the UK’s tax payments and customs authority. We have a vital purpose: we collect the money that pays for our public services and help families and individuals with targeted financial support.
We’re one of the largest organisations in the UK, and we pride ourselves on our diverse and inclusive working culture. We couldn’t do all this without our dedicated and valued workforce. We’re making HMRC’s services and information simpler, clearer and faster for individuals and businesses. To do that, we need interaction designers who will design intuitive and user-focussed, successful services.
About the Team
The Guidance Team is part of the Tax Administration Directorate (TAD) within Customer Strategy & Tax Design (CSTD). We are responsible for the transformation, creation and maintenance of guidance on Post, Work Management Items, Webchat and Telephony used by 23,000 front line colleagues in Customer Service Group (CSG) to deal with contact from HMRC’s customers.
Our engagement index is 76% - amongst the highest in HMRC.
With a strong delivery ethos, we enjoy a reputation for solving, not creating problems.
We have a culture of continuous improvement on the team where everyone is encouraged to contribute and influence change within a safe and supportive environment.
This role will sit within a new team in HMRC working on the design and delivery of interactive guidance. You will work with other designers and user researchers to design inclusive and accessible products that are part of end-to-end services across HMRC and government.
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.
We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
As an Interaction Designer, you’ll determine the best way for users to interact with services, the overall flow and individual design elements. You will have a love of the web and its possibilities, a passion for design and its history and good familiarity on how form and function work together.
You will proactively seek new knowledge on improving your craft as a designer and welcome constructive criticism of your work. You’ll also be part of our active and supportive design community, whilst providing hands-on interaction design for interactive guidance products.
We all use best practice and standards and expect you to also to help design usable and accessible interactive guidance, that is consistent with the rest of government and HMRC.
You will be working with User Researchers to gain a deep understanding of a service area’s user needs and how to meet them. We need someone to collaborate regularly with multidisciplinary teams, facilitating the design process and participating in research activities and workshops. You will take a lead role in communicating design decisions to your team and stakeholders.
We value creativity, and want to see you create prototypes and concepts using the government design system and prototyping toolkit that meet user needs. Your prototypes will be used to research ideas with users so that they can be improved based on evidence.
• Proven experience in designing accessible interactive digital products or services that meet user needs using a range of methods including: sketching and prototyping at various fidelities, journey mapping and using design systems and pattern libraries.
• Good understanding of web technologies and how they affect design, including accessibility.
• An awareness of how to analyse pain points within services and communicating and sharing design solutions that fulfil user needs and business outcomes.
• Confident in communicating your design decisions and approach to stakeholders of various levels and convincing them that user needs, and a user-centred approach are the right way to design products and services.
• Knowledge of Agile working and their teams.
• Familiar with HMRC and cross-government design communities, both digitally and face-to-face.
• Proactively learner always seeking areas of improvement and praise.
Please follow the link and learn more on how to apply with your portfolio.
Please reach out to me if you are interested in applying and have any questions.
Permanent, Full Time
- Industry Sector Public Sector & Services