Connecting Talent to opportunity

Connecting Talent to opportunity

Helpdesk - Switchboard Operator

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Job Description:

Helpdesk - Switchboard Operator based in Swindon and the hourly rate is £9.21 per hr

This is a full time temporary contract role.

Employer Reference:      5191635

This role will involve:

  • Receive and process customer telephone and face to face requests to ensure the timely and effective completion of work in accordance with the service level specification.
  • Ensure that the relevant information is logged into the Concept Evolution database to enable the accurate transfer of information to the appropriate department. Provide the department with a task number.
  • Regularly review logged calls on the database, to monitor completion times and ensure feedback is given to the caller in relation to their request.
  • Ensure that incomplete customer tasks are followed up to enable completion within the specified time.
  • Feedback completed and partially completed into the database to maintain the status of tasks outstanding.
  • Follow Helpdesk logging procedures and ensure they are regularly maintained for any new procedures or amendments to existing procedures.
  • Responsible for the production, issue and receipt of Keri Security access badges within a 24-hour timeframe.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk

 

 

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