Connecting Talent to opportunity

Connecting Talent to opportunity

Customer Service Advisor


Job Description:

Customer Service Advisor based in Oxford and the hourly rate is £11.41 per hr

This is a full time temporary contract role.

Employer Reference:      5191696

This role will involve:

  • Answering customers enquiries by phone, using a headset and laptop, email, webchat, social media and face-to-face.
  • Looking up information for customers on computers and either resolving their enquiries or providing them with other sources of information as necessary.
  • Searching, reading and entering customer details and enquiries into a range of database systems.
  • Using Microsoft Office products e.g. Outlook and Word.
  • Dealing tactfully with complaints and escalating customer complaints appropriately; passing relevant feedback to managers to improve service delivery.
  • Checking official documents e.g. Utility Bill, Driving Licence to verify customer identity for a range of services.
  • Advising customers about their eligibility for a range of services.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website



  • Job Type

    Contract, Full Time

  • Work Authorisation


  • Industry Sector Customer Services

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