Connecting Talent to opportunity

Connecting Talent to opportunity

Customer Service Advisor

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Job Description:

Customer Service Advisor based in Loughborough and the hourly rate is £9.27 per hr

This is a temporary contract role with part time or full time available

Employer Reference: 478506

This role will involve:

  • To act as the first point of contact for customers, dealing effectively with requests, answering queries, taking responsibility for processing each enquiry through to a satisfactory conclusion
  • To demonstrate an understanding of complex processes, specialised skills and technical knowledge by fully utilising software systems (CRM Customer Relationship management).
  • To contact customers in accordance with agreed procedures, e.g. customer satisfaction surveys.
  • To liaise with other members of staff where complex issues require their assistance including arranging appointments for customers where necessary.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk

 

 

  • Job Type

    Contract, Full Time

  • Work Authorisation

    No

  • Industry Sector Customer Services

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