Dynamics CRM Support Analyst | Microsoft Gold Partner | £35,000

Pearson Carters are currently Working alongside a Microsoft Gold Partner who are based in Rugeley. They are looking to grow and expand their current team which means they are looking for likeminded and motivated individuals.

Responsibilities

• Managing all contact from an online portal, telephone, and live chat in-line with Company Service Level Agreements.
• Providing excellent customer service and experience in-line with Company service standards.
• Applying best practice to handling cases.
• Ensuring the correct level of troubleshooting and diagnostics is applied to incidents.
• Managing incidents, request fulfilment and knowledge in-line with ITIL framework.
• Applying any first-time fixes to incidents and escalate to Support Consultant as appropriate.
• Effectively prioritising work ensuring that customer experience is maintained to a high level.
• Attend weekly support team meetings providing meaningful feedback and business updates to assist with team performance.
• Work in accordance with the defined key performance indicators.
• Attend customer sites (UK-wide) as and when required in-line with business need

Experience

• Self-motivated and able to manage workload.
• Excellent Communication skills
• Strong team working approach.
• Experience working with Dynamics CRM.
• Ability to work to strict deadlines.
• Experience working in a support environment.

Salary

They offer an excellent salary of up to £35,000.

Location

Our client offers remote working BUT must travel to the office 2/3 times p/w.

How to Apply

Please apply asap with your CV to be considered for this position. You can also get in touch with me on [email protected] or 0191 406 6111.

Pearson Carter is the Global Leader in Microsoft Dynamics NAV/D365 Business Central Recruitment with specialist roles across the globe - www.pearsoncarter.com

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