Connecting Talent to opportunity

Connecting Talent to opportunity

Project Support Officers


Job Description:

Summary At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

HM Revenue & Customs (HMRC) is one of the largest Government Departments and one of the country’s biggest organisations. Almost every individual and business in the UK is a direct customer of HMRC. We collect in excess of £500 billion a year in revenue from over 50 million customers across the UK.

We are an effective, efficient and impartial tax and payments authority with a vital purpose: To collect the money that pays for the UK’s public services and help families and individuals with targeted financial support.

We have embarked on a major transformational Programme to redirect more of our people and resources to compliance activities, modernising systems and re-engineering processes to become more customer focused.

About Internal and Change Communications

Our dynamic Internal and Change Communications team supports our objective of making HMRC a great place to work by using the latest digital communications and pioneering innovative approaches to engage our audiences.

The team works closely with colleagues across HMRC Communications and the wider business to ensure that our workforce deliver at their best and have a community we can all take pride in. Job description Our existing HMRC Intranet is hosted on technology which is coming to end of life support, and we have the opportunity to introduce improvements on the new replacement technology solution, based on feedback from our Intranet users. Our aim is to improve employee experience and productivity through re-platforming and re-thinking the corporate Intranet, prioritising ease of access, personalised content and a much-enhanced search function that allows users to navigate to relevant content quickly.

What will you be doing?

The role of the Project Support Officer covers a diverse range of activities to support the delivery of the project’s objectives, working on a daily basis to maintain the Programme Project Management Governance records.

This is an excellent opportunity to contribute to a business change that will impact on all HMRC employees using the Intranet for years to come.

This is a fixed term appointment to the 31st March 2023.

Responsibilities Essential Criteria:

You are required to demonstrate experience of the following within your application:

• Detailed experience of managing risks, assumptions, issues and key decision (RAID) management.

• Direct experience of Planning and Microsoft Project

Desirable Criteria:

• Knowledge of benefits realisation and business cases.

• Foundation level Prince2/Agile. Behaviours

We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Delivering at Pace
  • Working Together
  • Benefits • Learning and development tailored to your role
    • An environment with flexible working options
    • A culture encouraging inclusion and diversity
    • A Civil Service pension

    Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

    Find more about HMRC benefits in 'Your little extras booklet'  for further information or visit Thinking of joining the Civil Service Things you need to know Security Successful candidates must pass a disclosure and barring security check. People working with government assets must complete basic personnel security standard checks. Selection process details This vacancy is using Success Profiles, and will assess your Behaviours and Experience. As part of the application process you will be asked to provide:

    • A copy of your CV detailing your job history, qualifications, and experience. Your CV will be scored against the roles and responsibilities outlined in the advert.

    • A Statement of Suitability (a maximum of 500 words), which will illustrate why you think you meet the essential criteria, knowledge and experience for this role. Using the STAR process will help achieve a structured document.

    A sift of your CV and Statement of Suitability will be conducted against the job description, key responsibilities and essential criteria, with the successful candidates being invited to interview.

    Interview Process Details

    Interviews will consist of behaviour and experience led based questions.

    Interviews will take place via video link. Sift and interview dates to be confirmed.

    Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. The inbox to contact is: [email protected] Use subject line to insert appropriate wording eg Please re-open my application - 168283 & vacancy closing date 09/12/2021.